Customer Service Administrative Assistant
Resume:
WANDA PICHARDO
Brooklyn, NY ***04
*************@*****.***
OBJECTIVE:
It is my desire to be a valuable part of a workforce and an asset to the employer while
expanding my range of skills, knowledge, and experience. It is with this goal in mind,
that I feel I could serve you best.
PROFESSIONAL EXPERIENCE:
Feb. 2008- PRESENT CENTURY
MEDICAL & DENTAL INC.
BILLING ADMINISTRATOR;
• Credentialing specialist
• Payment / Charge posting
• Billing and Patient Collections
• Electronic billing
• Accounts receivable
• Daily communication with insurance companies
• Monitored flow of incoming/ Outgoing bills and payments
April 2008- Jan. 2008 AZ PULMONARY LTD.
PHOENIX, AZ
BILLING ADMINISTRATOR/ MANAGER;
• Payment/ Charge posting
• Performed account audits and accuracy research of patient information
• Perform Daily and Monthly closings including the creation and provision of
reports
• Electronic billing
• Knowledge and performance of Workman’s Compensation Claims and billing
• Assisted patients regarding account information, internal policies, financial
assistance, and billing procedures
• Manage accounts receivable
Aug.2003- March 2006 Barrow Neurosurgical
Associates Phoenix, AZ
ACCOUNT AUDITOR;
• Credentialing Specialist
• Handled Attorney requests for information
• Operations Billing
• Posting Charges & Payments
• Interact with Clients concerning billing questions, Greeting Clients
• Executed weekly progress and aging reports for management
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Oct. 1999 – Oct. 2001 Tenet Physicians
Services Phoenix, AZ
CLAIMS REPRESENTATIVE;
• Accounts receivable
• Responsible for follow-up and collections
• Payment/ Charge Posting
• Researched information to obtain payments on patients’ personal accounts
• Aided team in collections
• Assisted in training and acted as a resource for team members
• In-house on-going coding and terminology training
• Credentialing Specialist
Jan.-1991 – Jul. 1998 Brooklyn Physical
Medical Brooklyn, NY
ADMINISTRATIVE ASSISTANT;
• Liable for accounts payable and accounts receivable
• Worked as billing assistant
• Assisted with customer service duties
• Facing, Photo copies, etc.
Jan. 1987 –Aug. 1990 Adler Hindy
Turner & Glasser New York
Billing & Receptionist ;
• Managed and monitored patient accounts
• Client Billing
• Posting Charges & Payments
• Interact with Clients concerning billing questions, Greeting Clients
• Executed weekly progress and aging reports for management
• Collections, Answering Phone, Sorting Mail
EDUCATION:
• In-house software classes: Tenet Physician Services
• Crown Business Institute: Brooklyn, NY
• Erasmus High School: Brooklyn, NY
SKILLS:
• Proficient in Medical Software- PCN/ Lotus 123/ Prism/ Micro-Med/ Centricity/
Med-MGR/ E- Clinical/ Microsoft word, Outlook, and Advanced Excel/ Electronic
Billing/ 10- Key typewriter/ Copier and Fax machine(s)/ Internet/ Average Typing
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