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Customer Service Manager

Location:
Franklin, Indiana, 46131, United States
Posted:
March 16, 2011

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L auren Swanson

**** ****** **., ********, * N 46131

317-***-****

l .abhqkp@r.postjobfree.com

Skilled in exceptional customer service, cash handling, the ability to resolve conflict, data

entry, answering telephones, witness of contract signings, and multi-tasking.

Strong sales background.

Skilled at learning new concepts quickly, working well under pressure, and communicating

i deas clearly and effectively.

Extensive computer knowledge including multiple software programs,( i.e., M icrosoft Word,

E xcel, Publisher, ect.)

Enthusiastic and experienced worker.

E ducation Pre-Dental Studies at Vincennes University

Vincennes University, Vincennes, I N

2006-2008

Core 40 Diploma

F ranklin Community H igh School, Franklin, I N

Graduated with a 3.2 G.P.A.

2002-2006

Career History & Accomplishments

Book Seller, Borders Books, Music & Cafe

Previous Manager- John Thompson 317-***-****

Worked directly with the General Manager to exceed customer service and sales results.

P layed major role in customer service

goals being reached. Ran cash register and prepared book sets and displays for new lay

downs (i.e. new book releases, book signings, ect).

2010-Present

Sales Associate, MasterCom MasterPage

Previous Manager- Dean Medenwald 317-***-****

Worked directly with Co-Owner and General Manager of an 11 store, mult i-city operation,

w ith 1.5 million in monthly revenues.

Researched and wrote marketing ideas for managing customer relations and maximizing

service satisfaction.

Played key role in preparing contracts, t ime sheets, and data entry sheets.

2004-2007

Sales Associate, Sun Garden Tanning

Previous Manager- Debbie Carrigan 317-***-****

Again, worked directly with Store Owner in the operation of her business.

Served as data entry employee.

Ini tiated multiple new customers.

2008-2009

References

Dean Medenwald Indianapolis, I N Known 20+ years 317-***-****

T ricia Peterson Fishers, In Known 20+ years 317-***-****

Sheila Ameny Southport, I N Known 2 years 317-***-****



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