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Customer Service Manager

Franklin, Indiana, 46131, United States
March 16, 2011

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L auren Swanson

**** ****** **., ********, * N 46131



Skilled in exceptional customer service, cash handling, the ability to resolve conflict, data

entry, answering telephones, witness of contract signings, and multi-tasking.

Strong sales background.

Skilled at learning new concepts quickly, working well under pressure, and communicating

i deas clearly and effectively.

Extensive computer knowledge including multiple software programs,( i.e., M icrosoft Word,

E xcel, Publisher, ect.)

Enthusiastic and experienced worker.

E ducation Pre-Dental Studies at Vincennes University

Vincennes University, Vincennes, I N


Core 40 Diploma

F ranklin Community H igh School, Franklin, I N

Graduated with a 3.2 G.P.A.


Career History & Accomplishments

Book Seller, Borders Books, Music & Cafe

Previous Manager- John Thompson 317-***-****

Worked directly with the General Manager to exceed customer service and sales results.

P layed major role in customer service

goals being reached. Ran cash register and prepared book sets and displays for new lay

downs (i.e. new book releases, book signings, ect).


Sales Associate, MasterCom MasterPage

Previous Manager- Dean Medenwald 317-***-****

Worked directly with Co-Owner and General Manager of an 11 store, mult i-city operation,

w ith 1.5 million in monthly revenues.

Researched and wrote marketing ideas for managing customer relations and maximizing

service satisfaction.

Played key role in preparing contracts, t ime sheets, and data entry sheets.


Sales Associate, Sun Garden Tanning

Previous Manager- Debbie Carrigan 317-***-****

Again, worked directly with Store Owner in the operation of her business.

Served as data entry employee.

Ini tiated multiple new customers.



Dean Medenwald Indianapolis, I N Known 20+ years 317-***-****

T ricia Peterson Fishers, In Known 20+ years 317-***-****

Sheila Ameny Southport, I N Known 2 years 317-***-****

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