Customer Service Management

MARSHA SIMEON

***** *. ****** ******. ***. *E***, Denver Colorado 80231

.Phone 303-***-**** E-mail ********@*.***

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QUALIFICATIONS SUMMARY:

Administrative support professional experienced working in fast-paced

environments demanding strong organizational, technical, and interpersonal

skills. Highly trustworthy, ethical, and discreet; committed to superior

customer service. Confident and poised in interactions with individuals at

all levels. Detail-oriented and resourceful while completing projects; able

to multi-task effectively. Capabilities include:

. Customer Service & Relations

. Telephone Reception

. MS Word, MS Excel, MS Power Point, MS Access

. Written Communication

. Word Processing & Typing

. Planning and Scheduling

. Computer Operations

. Office Equipment Operations

. Filing & Data Archiving

PROFESSIONAL EXPERIENCE:

Dish Network Littleton, CO

2010

CSR

. Provide customer service through one- call resolution and establishing

long-term customer relations.

. Assist customers with billing and payment needs accepting payments via

credit/debit card.

. Accurately responding and resolving customer questions and issues

through listening and probing while educating the customer, and

trouble shoot technical issues.

M.D. Carlisle Construction New York, NY

2006 - 2009

Administrative Support

. Satisfactorily responded to client inquiries on the phone or e-mails,

and answered telephones and gave information to callers, took

messages, or transferred calls to appropriate individuals.

. Operated office equipment such as fax machines, copiers, and phone

systems, and use computers for spreadsheet, word processing, database

management, and other applications.

. Maintained and updated daily logs, files and correspondence.

. Completed daily transactions and activities reports through the use of

the company internal computer systems.

. Set up and maintained paper and electronic filing systems for records,

correspondence, and other material.

. Set-up and confirmed meetings.

. Ordered and maintained all office supplies.

. Set-up and confirmed travel arrangements for senior-level management.

A.D. Winston Corp Queens, NY 2005 -

2006

Receptionist/Customer Service

. Satisfactorily responded to client inquiries on the phone or e-mails,

and answered telephones and gave information to callers, took

messages, or transferred calls to appropriate individuals.

. Ordered and maintained all office supplies.

. Opened, read, routed, and distributed incoming mail and other

material, and prepared answers to routine letters.

. Completed forms in accordance with company procedures, composed,

typed, and distributed meeting notes, routine correspondence, and

reports.

. Set-up and confirmed meetings.

. Set-up and confirmed travel arrangements for senior level management.

Polo Ralph Lauren Warehouse Queens, NY

2003 - 2004

Administrative Support

. Satisfactorily responded to client inquiries on the phone or e-mails,

and answered telephones and gave information to callers, took

messages, or transferred calls to appropriate individuals.

. Operated office equipment such as fax machines, copiers, and phone

systems, and use computers for spreadsheet, word processing, database

management, and other applications.

. Reviewed work done by others to check for correct spelling and

grammar, ensured that company format and policies were followed, and

recommended revisions

. Ordered and maintained office supplies.

. Set-up and confirmed meetings.

Cardio Diagnostic Services New York, NY

2000 - 2003

Medical Receptionist

. Answered multi-phone line system, greeted patients and prepared charts

for scheduled appointments.

. Scheduled confirmed and followed up on appointments, registered

patients prepared and organized confidential charts.

. Processed and handled billing and all related inquiries, obtained and

validation and billing authorization from private insurance carriers,

and generated, edited and submitted daily billing and activity

reports.

EDUCATION:

Katharine Gibbs School New York, NY

2007

Legal Executive Assistant Certificate/Diploma

Drake Business Schools Astoria, NY 1998 -

1999

Executive Office Specialist Diploma

University of Phoenix AIXIS Denver, CO

Present

Information Technology Bachelor's Degree Program

References will be furnished upon request

Contact this candidate