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Customer Service Sales

Location:
Spring, Texas, 77373, United States
Posted:
March 16, 2011

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ADRIAN MCGOWAN

***** ****** **** **., ******, TX 77373

832-***-**** CELL

abhqk2@r.postjobfree.com

Summary

To attain the customer service analyst position and

plan strategies for the organization to ensure

consumer satisfaction by providing efficient and

quality and timely services.

Experience

Texpo Energy

08/10-

Operations

Process customer orders and communication

documents; responding in a timely manner and

managing change between customer requirements and

expectations

Update and adjust rate codes for proper account

billing

Process customer payments and payment arrangement

Understand customer's processes, unique needs and

supply/ demand requirements to anticipate and

satisfy customer needs

Lodge the consumer complaints and find solution

within prescribed time. Take actions to avoid

repetition of the complaint. Similarly list out the

suggestions made and give them due consideration

MX Energy(Professional Alternatives Temporary

Service) 10/08 -06/10

Resolution Analyst

Responsible for updating and maintaining customer

account information

Resolved customer disputes and request by email,

correspondence and fax as well as through company

CRM.

Documented and controlled customer's NSF checks

Sorting and distributing corporate mailings

Responsible for sorting and updating service

reports daily

Monitor TPV calls to detect fraudulent electric and

gas activations

Center Point Energy

08/06- 10/08

Customer service Advisor

Provides quality, prompt and accurate problem

resolution and solutions to customers regarding

billing and other energy or product related

inquiry.

Ensure satisfaction of our customers in a courteous

and professional and manner within the company

policies to guarantee the highest quality of

customer service.

Utilize problem solving skills to resolve high

billing complaints and customer related issues.

Interact internally and externally in researching

account resolutions in a timely manner.

Responds to customers who are initiating or

terminating gas service, process billing changes

and negotiates payment arrangements to meet the

business and customer needs

Review and analyze historical account information

as needed.

Hewitt Associates

08/05 - 05/06

Customer Service Associate

Counsel and process participants' enrollment

benefits

Knowledge of Research and Follow up processes

Work station experience (TBA systems, Call flows,

etc.)

Sprint

10/04 - 8/05

Customer Service Representative

Answering phones in timely manner to respond to

customer needs.

Aid in ensuring that customer had a positive

experience

Assisted management staff in monthly Merchandise

refresh for upcoming sales/ promotions

RMH (MCI) Teleservices

04/01 - 10/04

Sales & Customer Service

Process customer service orders to initiate local

and long distance services

Up sell local and long distance service and also

discuss billing inquiries

Troubleshoot equipment and send service orders to

have repairs made

Education B.S., Business Administration/ FINANCE

NORTH HARRIS COLLEGE HOUSTON, TEXAS

2.8

P.C. Software PC Software

HLP - RUMBA, Lotus Notes, SAP, CICO, Microsoft

Office and Excel, Siebel, Ista, Fortis



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