Customer Service Sales Representative

Shardae Smith

Objective To obtain a job that gives me the opportunity to

develop new skills and excel while giving my best

to an employer. Being able to bring forth hard work

and team playing abilities to help my employer and

be of service to others around me.

Experience 2007-2010 Intercontinental Hotel Doral FL

General Cashier

Commute mathematical functions

Create spread sheets

Prepare deposits and send to the bank.

Establish and maintain positive, cooperative and

efficient working relations

Disburse petty cash.

Reconcile cash drawers

Assure cash and other transactions are correctly

verified and properly recorded.

Help income auditor, accounts receivable clerk and

credit manager in certain tasks

2006-2007 Intercontinental Hotel Doral FL

Security Officer

Observe and Report

Help maintain a safe work environment for employees

and guest.

Organizational property and asset protection

Prevention of crime

Monitoring cameras, doing patrols and inspections

2004-2005 Cox Finest Entertainment Miami Fl

Customer Service Representative

Went over business inquires as well as offered additional

products

And service, based on customer needs.

Determined different incentives that would help motivate and keep

agents motivated.

Answered a 6 line switchboard for placing orders

Resolved all matters in a reasonable manner of time

2003-2004 Miami Herald Miami FL

Sales Representative

Used experienced sales tactics to ensure the

consumer of the product. Operated office machines

Made newspaper sales over the telephone made sure

the customer understood all circumstances.

Monitored all daily tasks and goals.

Summary of

Qualifications My qualifications consist of typing, filing and

data entry. Literate in such applications:

Microsoft Excel Outlook, PowerPoint and Word.

Able to create and modify spreadsheets. Fast paced

worker highly organized good writing skills, and

phone etiquette. Able to compute mathematical

calculations. I have the ability to maintain

concentration, focus on details, maintain

confidentiality able to prioritize organize and

follow up.

Interests Crime Scene Investigation, Computers

Education Miami Carol City Senior High

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