Customer Service Sales

Macy Nelson

**** ********* *****#**

Dallas, TX *5201

972-***-****-Home

972-***-****-Cell

**********@*****.***

Career Objective:

To obtain employment in Customer Service Position such as retail sales,

production, or in general office work.

Education:

Arbor Education and Training- Work Readiness/GED program Dallas, TX

Completed

El Centro Pharmacy Tech Dallas, Tx

Currently Enrolled

Summary of Skills:

Oriented towards accuracy and service to customers. Experienced in

production, warehouse, Quality Control, run and package products in

accordance with written orders, and able to do set ups on machines for

various types of production. Proficient in Microsoft Office Word, Outlook,

and Internet Explorer. Data entry experience with multiple screens as well

as operation of office equipment such as, fax, copier, telephones, and 10-

key. Processed incoming calls, promoted appropriate programs to increase

sales, resolved customer issues to achieve highest level of customer

satisfaction.

ProStaff w/Arbitron

Feb 10 -Dec 10

. Collection call

. Survey calls

. Answering calls with good customer service

Professional Experience:

TXU Nov 08- Feb 10

Collections Outbound Representative

. Contacted delinquent customers via phone to secure payment

. Assisted with printing and mailing of statements

. Reviewed account histories with customers and posted payments

. Answered phones

. Suspended service of high-risk and past-due accounts

Maintained accurate account records and documentation

American Income Insurance Inc. Mar 06-Nov 08

Inbound/Outbound Agent/ Customer Service

. Answered phones

. Collected payments

. Completed various office administration tasks (filing, faxing, data

entry in system using Microsoft Office, sending emails

correspondence, answering phones and other customer service needs)

. Assisted customers as needed

Ventura Staffing June 05- Mar 06

Warehouse/Packing/Order Filler

. Selected and loaded items for transport and delivery

. Scanned items and data entry into handheld computer using UPS and

FED Ex barcode scanner

. Packed each line or display efficiently and accurately in accordance

with guidelines and schematics

. Ensured conditions of display cases and all boxes were clean and in

good condition

. Maintained proper stock levels on assembly line

. Inspected packages to ensure instructions have been followed and

quality standards maintained

. Assisted in the picking and packing of reorders, ensuring timely

response

. Ensured warehouse equipment and tool were properly utilized to

increase productivity, efficiency, and safety

. Reported and unsafe conditions, equipment, or injury to Supervisor

. Utilized proper techniques for lifting, packing, and handling heavy

objects, climbing ladders, and pushing/pulling display cases

. Maintained a courteous and positive relationship with all customers

Silver Leaf Corp. Call Center Nov 04- June 05

OBM Inbound Representative

. Inbound/Outbound calls

. Answered phones

. Operated fax machine, computers, and copiers

Accessed customers accounts

Contact this candidate