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Customer Service Manager

Phoenix, Arizona, 85022, United States
March 16, 2011

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Karen Ulickey

Mobile Phone: 815-***-****

Secondary Phone: 602-***-****



*-**** ** *-**** – ATI Physical Therapy/Front Office Coordinator

Greet patients and set up appointments. Run billing reports and post charges for all

patient accounts. Answer phones, filing, run all office machines such as facsimile, copy,

mail machines. Work with many different computer programs such Microsoft Office,

Excel, Word, RTK. Travel between 25 different clinics covering for Front office

coordinators and also work closely with the directors in each clinic to assure the best

customer service to our patients. Run discrepancy reports to assure any and all errors are

corrected in the computer system on a daily basis. Audit charts to assure accuracy of all

diagnosis codes, treatments, and plan of care for patients. Fax all progress notes to keep

physicians updated on patients’ progress. Keep in contact with adjusters and nurse case

managers for Work Comp patients to assure that all visits are authorized. Make sure all

insurance is verified through our CIV department and inform patients of their benefits.

Order supplies for all clinics when needed. Create and set up charts for commercial

insurance, Medicare, Workers Comp patients, personal injury and auto.

References: Jajaida Alfaro – ATI Physical Therapy – 630-***-****

9-2009 to 2-2010 -- Target/Flow Team/Brand team Member

Plainfield Illinois

Break out boxes and distribute merchandise to floor. Print signs and make sure

merchandise is set up properly. Help out with any backstock that needs to be pushed to

the floor. Set up planograms when needed.

3- 1999 to 7- 2009

Agent licensing Specialist--

Americall Group Inc. Naperville, IL

Telecommunications Services/Corporate Office

It was my responsibility to maintain and update insurance licenses.

I worked independently maintaining a database which included approximately 130

agents. It was my responsibility to renew, re-instate, and apply for new insurance

licenses for the agents. I ran weekly updated spreadsheets for our clients regarding what

licenses were active and ready for calling. I took care of any address changes or name

changes as well. Other responsibilities included processing payments online and

requesting checks for specific states, mailing out the checks in a timely fashion,

maintaining agent files, corresponding with states regarding any licensing issues, and

corresponding with our clients as well regarding the agents. I also worked in other

departments of the company during my employment. I worked in the IT department

running daily reports with specific deadlines. I also worked as a supervisor in our

verification department. I had approximately 15 to 20 people under me. It was my

responsibility to be sure that all sales were verified within a specific amount of time and

distributing all recordings accordingly to be sure that all deadlines were met. I worked

in HR as well and helped out with new hire and term files. I have a lot of experience in

computers and many office machines as well. I worked independently on a daily basis

and would converse with my manager, who worked in Indiana whenever any issues

would arise. I also spent a good amount of time on the phone conversing with clients and

insurance departments from all 50 states to take care of any insurance issues for our


Computer Programs: Microsoft Excel, Microsoft Access, money handling, SQL

Reporting Services, Copy Machine, Typing – 60 words a minute, Fax, Manager, Client

Relations, Postal Machine.

References: Lynn Urlaub – 630-***-****

Larry Yancey – 630-***-****

2/1997 – 3/1999 Plainfield Daycare Center

I spent the majority of my time teaching children many different hands on skills. The

children would also spend time working on computer programs to help develop their

math skills and work on learning their colors and spelling. I also helped coordinate their

meals and outside playtime as well. During the summer months we would take nature

walks and encourage the children to be active in different sports.

5/1989 – 2/1997 Self-employed – house cleaning business

I had my own cleaning business that included homes in Naperville and Wheaton.

6/1983 – 5/1989 – Taco Bell

It was my responsibility to do many different tasks, such as prepare food, run cash

registers and maintain the front line during rush hours.


Joliet Junior College –Joliet IL

Some College Coursework Completed-- Sociology, Child Psychology, Computers,

Business, Criminal Justice, English, Archeology

9/ 2008 – Presently attending online to complete a business degree.

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