Customer Service Administrative Assistant

kelli r. joiner

***** *. *** ******* **** E. Apt. 734 ( Humble, TX 77396 832-***-**** (

**********@*****.***

OBJECTIVE: An Administrative position focusing on Client Relations/Customer

Service

PROFILE

. More than 20 years' administrative experience in diverse business

settings.

. A highly organized and friendly professional, able to establish long-

term and positive relationships with clients, co-workers and outside

resources.

. Analytical problem -solver, able to anticipate issues and create new

systems that streamline operations, resolve concerns and improve

efficiency.

. A motivated self-starter, able to quickly grasp issues and attend to

details while maintaining a view of the big picture. Expert in

juggling multiple projects and achieving on-time completion within

budget.

. Computer skills include: MS Word, Excel, Outlook, PowerPoint,

Publisher and Internet research.

PROFESSIONAL EXPERIENCE

37TH DISTRICT COURT 1989-2011

Court Clerk I/Administrative Assistant/Office Manager (Center Line

Division), 1999 - Jan 2011

Secretary (Court Typist), 1994 - 1999

Office File Clerk (Court File Clerk), 1989 - 1994

Repeatedly promoted during 21-year tenure with the 37th District Court that

culminated in being responsible for coordinating all office functions and

supervision and served as a liaison between departments and operating units

in the resolution of day-to-day administrative and operational problems.

Results:

. Cultivated a strong rapport between city officials, managers and the

staff, thus creating a cohesive and productive team within a deadline-

driven environment.

. Developed efficiency-enhancing work flow/process improvements that

made it possible to accommodate increasing responsibilities

necessitated by staff reductions in a fast-paced, high volume office.

. Decreased office expenditures 20% by implementing new software that

allowed for networking between employees to scan, print, edit, e-mail

and fax forms previously handled by outside sources.

. Implemented procedures to incorporate forms that were adaptable in all

languages to assist customers and resolve a range of administrative

problems and inquiries.

. Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns, provide information

and satisfy customers.

. Initiated and supervised cross-training with other departments to

improve work flow and streamline project completion.

. Spearheaded and directed implementation of new security procedures to

ensure further protection of sensitive files and information.

. Quickly became a trusted assistant to four judges and the court

administrator and earned a reputation for maintaining a positive

attitude and producing high-quality work, in a high-stress work

environment, while maintaining a high level of confidentiality.

Additional experience includes:

Report & Document Preparation, Data Input/Type 70 WPM, Meeting & Event

Planning, Records & Inventory Management

EDUCATION

Coursework concentrated in Business Administration, Wayne State

University, Detroit, MI

High School Diploma, St. Mary's of Redford, Detroit, MI

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