Manager Technician

Marco Hernandez

***** ******* *** ****-* - Murrieta, CA 92563 - 951. 837-5749 -

*************@*****.***

SUMMARY

A Desktop Systems Administrator in the Information Technology industry

with a proven background of accomplishments in optimizing operations

and worker productivity. Also possess a strong background in music

technology and studio optimization. Familiarity with Mac OS and

Microsoft applications. Computer maintenance and repairs. Configuring

and maintaining a Microsoft Windows environment. A+ and MCP certified.

Uniquely qualified with outstanding interpersonal, organizational and

supervisory skills. Interested in a challenging position to utilize

the full range of my proven skills.

QUALIFICATIONS

Well versed in Windows XP and XP Pro, Windows 7, Server 2003, and Mac

OS X. Hands on experience with PC preventative maintenance and

repair, spyware and virus removal, hardware and software

installations, workstation communication conflict and resolution, data

restoration and backup, systems and network troubleshooting, and

familiarity with Active Directory in server 2003. Experienced in

TCP/IP, DHCP and DNS configuration.

Current experience with RA AUDIO INC., a music provider for motion

pictures, television, video games and multimedia. Configure and

maintain studio workstations, troubleshoot system communication

conflicts, software updates, and technology consultation.

At Chase Bank in Murrieta, CA, replaced all peripherals including the

network printer.

At Aimco, one of the largest property management companies nationwide,

acted as the Lead Service Technician for a 500-unit property in San

Diego. Created and closed service requests daily with the company's

proprietary software in addition to performing a full array of repair

and maintenance functions. Set up new computer systems. Train

employees on computer use.

CAREER HISTORY

2009 - Present RA AUDIO INC., Carson City, NV

2008 - 2009 Aimco, Los Angeles, CA

Lead Service Technician

2006 - 2008 Interior Art, Los Angeles, CA

Field Forman

2001 - 2006 Keystone Management, Van Nuys, CA

Field Supervisor

1998 - 2001 Sound Arena Rehearsal Studios, Van Nuys, CA

Manager

EDUCATION

LTS Computer Training Academy, Temecula, CA

A+ certified, Microsoft Certified Professional

Pierce College, Woodland Hills, CA

Major: Anthropology

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