Customer Service Project

T A R A H A M B E R -E L L I S K E E C H, M A, P M P

Cell: 251-***-**** *****.*****@*****.***

P ROJECT MA NAGER

Exemplary professional leader with outstanding abilities to motivate diverse resources, unite

stakeholders, and strategically expand programs in-line with larger portfolio vision. Applies over ten

years of business and technical acumen to project delivery, workflow management, and process

i mprovement to maximize organizational performance and competitive advantages. Stellar personality

and relentless work ethic produce goal achievement and an energetic and positive work environment.

“Anything can be accomplished with the appropri ate measures of gratitude and

enthusiasm.”

SE L EC T P RO F ESS IO NA L E X P E R I E N C E

Research P roject Manager, University of Colorado 2007 – Present

Manage and further project and program progress to actualize strategic programmatic vision. Exercise

exemplary multi-modal diplomatic communication skills within multi-level organization and with key

community stakeholders. Consistently bring innovative ideas and positive leadership experience to the

t able throughout project lifecycles, including project chartering, contract and budget negotiations,

f unding proposals, staff t raining, marketing, data analysis and findings dissemination.

• Direct day-to-day operations of 15 on-going research initiatives.

• Produce and manage centralized recruitment marketing strategies.

• Regularly use highly refined talents in public speech as well as PowerPoint and Publisher to

communicate a unified program brand.

• Liaise between sometimes competing enterprise leadership, institutional governance, and

f unding interests.

• Oversee GIS centralization and data analysis as the enterprise migrates from independent

databases.

P rogram Coordinator, TeleVox Software / West Corporation 2005 – 2007

Strategically co-developed, organized, led and supervised interactive software t raining classes attended

by over 500 clients nationwide in the medical industry. Managed site acquisition, logistics, and contract

negotiations. Authored leadership and consumer training materials to appeal to all levels of

participants, from doctors to receptionists. Worked closely with management, IT, sales, product and

marketing teams.

• Boosted low enrollment for spring 2007 trainings by approaching product and marketing teams

to develop new promotions, educate sales force, and repackage and remarket group t rainings as

refresher courses.

• Negotiated volume-based supplier discounts to “protect every dime of corporate investment.”

• Minimized downtime and lowered costs by initiating the development of web-based

performance tracking tools, t raining calendars and a shared-access checklist which increased

performance efficiency and customer satisfaction.

T A R A H A M B E R -E L L I S K E E C H, M A, P M P

Cell: 251-***-**** *****.*****@*****.***

Teller, Regions Bank, Washington M utual 2000 – 2002

Consistently exceeded customer service standards and received recognition for excellence from clients

and supervisors. Maintained a record of efficiency and accuracy in completing all t ransactions and

requests.

E D U CA T I O N & C E R T I F I CA T I O N

Master of Arts, cum laude

P roject Management P rofessional (P M P) Certification

T EC H N I CA L SK I L LS

Databases: A tlas.ti 5.2 • EndNote X3 • MS Access • MS Excel • PASW 18 • REDCap

P roject: MS Project • MS SharePoint • MS Visio • MS Visual Studio

O thers: Adobe Connect • Adobe Professional • MS Outlook • MS PowerPoint • MS Publisher • MS Word •

SurveyMonkey.com

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