Customer Service Manager

MARISA R. SOUBLET

**** ********* *****, *********, ** 28215 704-***-****

*******.******@*****.***

CAREER SUMMARY

Extensive and diversified successful experience in various aspects of

business/accounting management including:

. Microsoft Applications

. AS400

. JD Edwards

. Lotus Notes

. Adobe Acrobat Writer

. Excel, Word, PowerPoint, Outlook

. Rumba

. Crystal Reports

. ICMS/Event Manager

. Oracle

. Emerald

. Mobius

Training and experience with: Reconciliation, General Ledger, Accruals,

Accounts Payable, Accounts Receivable, Report Writing, Internet, Intranet,

Email, Paging Systems, Databases, Spreadsheets, Scheduling, Mainframe

Applications, Expense Accounts, Billing, Auditing, Customer Service,

Supervisory and 10 Key Skills.

PROFESSIONAL EXPERIENCE

Wachovia/A Wells Fargo Company, Charlotte NC

(10/2007 - 2/2010)

Sr. Compliance Analyst/Financial Intelligence Unit

. Researched and analyzed customer accounts concerning Anti Money

Laundering and terrorist related issues

. Ensured appropriate documentation of resolution of investigations,

SAR filings,

and disposition of monitoring alerts

. Interacted with Business personnel to understand client behavior and

communicate activity

of interest and/or concern

. Recommended and supported escalation of potentially suspicious

activity to FIU Investigations

Senior personnel

Myers Park United Methodist Church/Charlotte, NC

(3/2007 - 8/2007)

Personnel and Event Coordinator

. Prepared invoices and billed all Non-Profit & Not for Profit

Community Outreach Programs

. Maintained personnel records and coordinated employee benefits

. Managed all church calendars and communicated event details

Friendship Missionary Baptist Church, Charlotte, NC

(11/2001 -1/2007)

Accounts Payable/Finance Support Specialist

. Assisted Finance manager with month end accruals and reconciliation

for approximately million

dollars in invoices monthly

. Tracked budget line items, obtained appropriate signatures, cut and

disseminated checks

. Researched and resolved customer inquiries for accounts payable and

contributions

. Coordinated contributions and quarterly statement process for 5,500

plus member base

. Additional responsibility included supervising and training of

accounting clerks, back up for accounts receivables, and administered

budget forum presentations

IBM Corp/Charlotte, NC

(4/2001 -10/2001)

Sr. Administrative Assistant

. Provided executive support to Call Center Senior Manager, included

managing calendar,

processed expenses, and made travel arrangements

. In control of access to Call Center, coordinated special projects,

department newsletter, and

Employee recognition program

Wachovia, Charlotte, NC

HR Admin Specialist

(2/1998 - 3/2001)

. Coordinated mortgage training for eight academies

. Assisted six vice presidents and managers with admin support which

included special projects, budget projections, presentations,

spreadsheets and reports

EDUCATION

. Central Piedmont Community College (Business Administration)

. Rutledge College (Paralegal Studies)

. Central Piedmont Community College (Certificate in Medical

Reimbursement & Advanced Coding)

AWARDS/ACCOMPLISHMENTS

. Friendship Missionary Baptist Church "Praying Hands Awards"

(recognized exemplary teamwork and customer service)

. Wachovia Corp. "Marble Award Program" (recognized effort to build a

great company through the power of great people), "Star Award

Program" (recognized those who go the extra mile), and "Shared

Success Award" (recognized focus on efficiency)

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