Engineer Manager
Resume:
zees
Mobile No: +92-300-******* Address: Karachi, Pakistan
Email ID: *************@*******.*** Nationality: Pakistani
Qualified IT Professional with 9 years of successful track record of
delivering business improvement solutions, automating procedures, managing
projects and implementing various software projects in a diverse range of
technologies. Well versed with technical team leadership, customer needs
analysis and designing of detailed component. Possess strong analytical,
attention to details and well developed time management, problem solving,
organization, communication and interpersonal skills developed throughout
work history. Also, has a disciplined and solutions oriented approach with
ability to provide competent solution towards achieving best business
functionality. Techno-savvy and strategic thinker, seeking senior post in
any IT or blue-chip enterprise. "A proper professional team player"
commented by seniors.
Network / TCP/IP, WLAN, Static & Dynamic NAT, Sonic Wall Firewall, Kerio
Security Firewall, VPN,
ISDL, Wireless Bridges, Wireless Access Point, VPN
Operating MS Windows Server products, MS Workstation product Window NT
Systems ,XP-Vista
SuSE, & Redhat
Windows Services MS Exchange Server 2003.2007, ISA 2000,2006 Server, IIS, Active
Directory Server,
DNS, DHCP, DFS, RIS, NAT.
IBM Platform Lotus Domino Server 7.0.1, 7.0.2, 8.0, 8.0.,8.5.1 and Lotus clients
7.0.1,7.0.2,8.0 and
8.5.2,Lotus Sametime Server 6.5.0 and 7.5.0,8.0.2,8.5
Lotus Traveler 8.0.1.8.5.1 for Wireless Email on Window mobile for
mailing and
calendaring etc
Nokia Platform Nokia Intellisync Mobile Suite 7.0.2 and 8.0 Sp3 for wireless Email
Others on Mobile Devices
SAP Basis Administration, MS SQL Server, Oracle, GFI Mail Suite,
McAfee Virus Scan
Suite, Symantec Security Installation and configuration of Barracuda
Spam firewall for
mails.
Master of Science in Computer Science, University of PIMS, Pakistan
2007
Bachelor of Science in Information Technology (BS), University of PIMS,
Pakistan 2005
IBM Certified Lotus Professional (CLP)
CISCO Certified Network Professional (CCNP)
CISCO Certified Network Associate (CCNA)
MICROSOFT Certified Professional (MCP)
NOKIA Certified Mobility Master (NCMM)
SUN Certified Java Programmer (SCJP)
CCNA
IBM Lotus Domino Administration
MS Exchange Server 2003
MCSE
E-COMMERCE Diploma
Supervising Associate Dec. 2010 to date
Ernst & Young Ford Rhodes Sidat Hyder
Senior Lotus Infrastructure Consultant March 2009 - Dec. 2010
CorporITS - Pakistan
Consultant I.S. Specialist Jul. 2008-Feb. 2009
Gulf Business Machine (GBM) -Bahrain
System Engineer Dec. 2007-Jul. 2008
Multi-Mission Software L.L.C. Dubai.
U.A.E.
Network and Communications Specialist Mar 2005-Nov. 2007
Nexus Automotive Private Limited,
Pakistan
System Administrator May 2003-Feb.2005
Union Leasing Limited, Pakistan
System Support Engineer Feb. 2002-Apr 2003
International Office Products (PVT)
Limited, Pakistan
Ernst & Young Ford Rhodes Sidat Hyder Dec.
2010 to date
Supervising Associate
Key Accomplishments:
IBM Lotus Domino upgradation from lotus domino 8.0 to IBM Lotus Domino
8.5.1
. IBM Lotus Notes upgradation from lotus domino 8.0.2 IBM Lotus Notes
8.5.2
Responsibilities:
. Manage client's Lotus Domino 8.5.1 Servers via remote access
. Helping Service Desk Agents troubleshooting users' Lotus Notes Client
issues.
. Working on trouble tickets escalated from Tier 1 Service Desk.
. Performing daily Lotus Notes administration tasks such as Notes ID
creation, recertifying Notes users, moving Notes users to different
OU, etc.
. Performing routine server maintenance tasks such as maintaining AdminP
db, synchronizing users' mail file and databases on clustered servers,
etc.
. Troubleshooting Domino Servers issues, eg. server crashed or hung,
users unable to access the Domino server, etc.
CorporITS - Pakistan March 2009 - Dec.
2010
Senior Lotus Infrastructure Consultant
Key Accomplishments:
PAK Arab Refinery Company limited - Pakistan
. Migration of mail server from MDaemon to IBM Lotus Domino Server
ver. 851 including Domain transfer
. Migration of users from Microsoft Outlook to Lotus Notes
Clients.
. IBM Lotus Notes/Domino ver. 8.5 Administration Training
. Setup & configured IBM Lotus Sametime
Fauji Fertilizer Bin Qasim (FFBL) - Pakistan
. Migration of mail server from Microsoft Exchange 2003 server to
IBM Lotus Domino ver 8.5 including Domain Transfer
. Migration of users from Microsoft Outlook to Lotus Notes Clients
. Server up gradation from domino Server ver 7 to ver. 8.5
. Up gradation of Lotus Notes Clients
. Setup & configured Lotus Sametime
. Setup & configured Lotus Notes Traveler
Atlas Bank - Pakistan
. Server up gradation from Domino Server ver. 8 to ver. 8.5
. Migration of users from Microsoft Outlook to Lotus Notes Clients
. Up gradation of Lotus Notes Clients
. Setup & Configured Lotus Notes Traveler
. Setup & configured Lotus Sametime
Jahangir Siddiqui Investment Limited - Pakistan
. Up gradation of IBM Lotus Domino Server ver. 7 to ver. 8.5
. IBM Lotus Notes/Domino ver. 8.5 Administration Training
. Setup& Configured IBM Lotus Sametime
. Setup & configured IBM Lotus Notes Traveler
EngroVopak - Pakistan
. Server up gradation from Domino Server ver 7 to ver. 8.5
. Up gradation of Lotus Notes Clients
. Setup & Configured Lotus Notes Traveler
. Set & configured Lotus Notes Sametime
PAK QATAR Takaful - Pakistan
. Part of Migration of mail server from MDaemon to IBM Lotus
Domino Server ver. 8 including Domain transfer
. Up gradation of Domino Server ver. 8 to 8.5
. Migration of users from Microsoft Outlook to Lotus Notes Clients
. Managing remote cluster server located in USA.
. Setup & configured Lotus Sametime
GulAhmed Textile - Pakistan
. Server up gradation from IBM Lotus Domino Server ver. 8 to ver.
8.5
. Setup & configured Nokia Intellisynce Mobile Suite
. Setup & Configured Lotus Notes Traveler
. Set & configured Lotus Sametime
Bosicor Pakistan Limited - Pakistan
. Synchronization of Active Directory with IBM Lotus Domino
Directory
. POC for an application on IBM Lotus Notes Platform
Ali Gohar Pharmaceuticals - Pakistan
. Server up gradation from IBM Lotus Domino Server ver 7 to ver
8.5
Responsibilities:
. Assists in the planning and implementation of additions, deletions and
major modifications to the supporting regional infrastructure.
. Oversees the administration and maintenance of CorporITS
infrastructure.
. Oversees all help desk activities at the regional level.
. Interacts with internal clients on all levels to help resolve IT-
related issues and provides answers in a timely manner.
. Builds and maintains vendor relationships and manages the purchase of
hardware and software products
. Ensures that company assets are maintained responsibly.
. Administer all computer systems on a network.
. Develops and coordinates network replacement plan
. Coordinates with other IT personnel researching, testing, and
implementation of system upgrades of any type, providing decisions on
acquiring the right equipment and software.
. Maintain the records related to computer configurations, by monthly
backup, and cabling nodes, equipment maintenance and repair history,
user complaint and services provided.
. Reads technical journals and/or manuals, attends vendor seminars and
appropriate professional development workshops to learn about the
maintenance and use of emerging computer hardware, software, and
network systems.
. Designs, installs, upgrade, configure, and repairs local area
network hardware and infrastructure.
. Staying current in technical knowledge to improve messaging
environments and support changes to business and technical
requirements.
. Establish company infrastructure to support and guide individual
divisions/departments/sites in computing and information technology
efforts.
. Coordinates with departmental colleagues for development and
maintenance of network benchmark standards
Gulf Business Machine (GBM) -Bahrain Jul. 2008-
Feb. 2009
Consultant I.S. Specialist
Key Accomplishments:
Batelco Telecommunication - Bahrain
. IBM Lotus Domino up gradation IBM Lotus Domino 5 to IBM Lotus
Domino 6
. Coordinate with IT team for migration to Microsoft Exchange 2007
Server
. Installation and configuration of Lotus Domino Server .7.0 for
3000 Users
Responsibilities:
. Perform upgrades to existing Notes and Domino installations
. Coordinating the activities of all members of the support team.
. Health-checks and resulting cleanups in both Windows and Domino
domains
. Stabilized existing systems by troubleshooting and solving load
related problems due to sudden organizational growth
. Troubleshoot e-mail, calendaring & scheduling issues.
. Monitoring and management of email services
. Oversees troubleshooting, systems backups, archiving, and disaster
recovery and provides expert support when necessary
Multi-Mission Software L.L.C. Dubai. U.A.E. Dec. 2007-
Jul. 2008
System Engineer
Key Accomplishments:
. IBM Lotus Domino up gradation IBM Lotus Domino 7 to IBM Lotus
Domino 8
. Up gradation of IBM Lotus Notes Clients
. Installation of Tally Gold Server for Accounting, Inventory,
Payroll, etc.
UHY Saxena Chartered Accountants - Dubai
. Installation and configuration of Lotus Domino Server .8.0 for
50 Users.
. Installation of Tally Gold Server for Accounting, Inventory,
Payroll, etc.
. Providing network and software support to UHY Saxena jabel Ali
and Sharjah Office as well and controlling overall network
administration and support tasks, also managing hardware
purchase and inventory...
. Installation of Trend Micro Anti Virus and antispam for Lotus
Domino 7.0.2.
ZAMAN MARKETING CONSULTANCY & STUDIES - Dubai
. Up gradation and installation of Lotus Domino 7.0.2 to 8.0
. Installation of Trend Micro Anti Virus and antispam for mail and
messaging,
. Installation and configuration of ADSL Router (2mb link) for
Internet Surfing and browsing.
. Providing overall network support to Zaman as an annual service
contract.
. Installation and configuration of Sametime 7.0.5 server instant
messaging and Meeting.
. Installation and configuration of Lotus Traveler 8.0.1 for
Wireless Email on window Mobiles.
Responsibilities:
. Responsible for all Lotus Notes/Domino servers at the site I worked at
- including maintaining links to customer's Domino systems for email
communication and to replicate data for helpdesks to use.
. Maintained and administered LANs and WAN connections.
. Provided solutions to customers over the telephone within fixed SLAs
. Supported Microsoft's operating systems and networking issues
Nexus Automotive Private Limited, Pakistan Mar 2005-Nov.
2007
Network and Communications Specialist
Key Accomplishments:
. Implement ERP (SAP) system involving the Quality Assurance,
development, modification of IT application systems and their
supporting. Method/procedures
. Implementation of Network and Systems Infrastructure across
Pakistan
. Successfully implemented Win 2003 based AD setup, MS-ISA
deployment & Trend Micro Enterprise Anti-Virus solution
. Involved in the deployment of Network Infrastructure of entire
branches of the Nexus
Setting up IT help desk Infrastructure in the Nexus.
Responsibilities:
. WAN setup Head Office to Plant
. SAP Basis Administration Module of MySAP ERP 2004 ECC 5.0
. Responsible for scheduling, CCMS, STMS, Authorization system,
patching, DB fine tuning, printing along with the ongoing operations
and operations support administration.
. Manage Web Mail Server
. Manage Network Servers of the Nexus Automotive.
. Provide assistance to Network Support Staff for operational problems.
. Network Troubleshooting Support and diagnosing of critical problems.
. Monitoring Effective Administration of Local Area Network.
. Providing assistance to Manager Telecommunication.
. Co-coordinate directly with the vendors for purchase of different
products and services at the best cost.
. Installation of different applications for the users as per
requirement.
. Providing Maintenance for desktop applications as well as other
essential applications in accordance to the user's requirements.
. Providing onsite support for hardware; printers, personal computers
and different accessories associated with it.
. Responsible for managing the maintenance of the user's data and
performing daily backups.
. Providing a safeguard for the computers against viruses with the help
of Norton Anti virus and monitoring any new viruses that are found by
keeping a live update.
. Responsible for PC support for all the Nexus Automotive Pvt. Ltd and
responding (and resolving) to their queries or problems, if any.
To remain updated with the latest technology and integrate it with the
existing one if suitable and feasible
Union Leasing Limited, Pakistan May 2003-
Feb.2005
System Administrator
Key Accomplishments:
. Migrate all servers from Windows NT to Windows 2000 Server
. Migrate all systems from windows 98 to windows 2000 operating
system.
. Manage IBM Lotus Notes users across the Pakistan
Responsibilities:
. Lotus Domino Administration
. Supervise Network Servers Administration of the Union Leasing Limited.
. Provide assistance to Network Support Staff for operational problems.
. Network Troubleshooting Support and diagnosing of critical problems.
. Monitoring Effective Administration of Local Area Network of H.O.
. Administration of banks Intranet / Internet Servers.
. Providing assistance to Administration of SWIFT alliance.
. To developed Intra Site for Union Leasing Limited for Dispatch Entry.
. Disaster Recovery Planning and Supervision of periodic Backups of
SWIFT and Notes.
. Planning and monitoring schedules of up-gradation of Anti Virus on all
machines of the bank.
. Providing assistance to Manager Telecommunication.
. Co-coordinate directly with the vendors for purchase of different
products and services at the best cost.
. Installation and managing Lotus Notes 5.0.9 for both client and server
sides.
. Installation of different applications for the users as per
requirement.
. Providing Maintenance for desktop applications as well as other
essential applications in accordance to the user's requirements.
. Providing on site support for hardware; printers, personal computers
and different accessories associated with it.
. Responsible for managing the maintenance of the user's data and
performing daily backups.
. Providing a safeguard for the computers against viruses with the help
of Norton Anti virus and monitoring any new viruses that are found by
keeping a live update.
. Responsible for PC support for all the Union Leasing branches and
responding (and resolving) to their queries or problems, if any.
. To remain updated with the latest technology and integrate it with the
existing one if suitable and feasible.
International Office Products (PVT) Limited, Pakistan Feb.
2002-Apr 2003
System Support Engineer
Roles: Resident Engineer.
Standard Chartered Bank, Formerly Union Bank
Key Accomplishments:
. Migrate all operating systems from Windows NT to Windows 2000
Server
. Scheming to upgrade new version of Anti Virus /other protection
services on all workstations and Servers.
. Converted our LAN topology From Token Ring to Fast Ethernet
which includes (All Network Cards, Hub's, and Switches &
Router).
. Upgrade IBM Lotus Notes Client and other bank software's
Responsibilities:
. Major Hardware platforms on which I worked were IBM, 3COM, Compaq,
Acer, HP, Dell and Cisco for Wan Connectivity.
. Major Remote and Local Connectivity on AS/400, Microsoft Windows
NT.
. Responsible for all PC hardware support.
. Installation & deployment of all Union Bank standard application.
. Provide technical support for Microsoft Windows NT / 2000 systems.
. Provide Help Desk Support for all branches as well as head office.
. Providing network support for Union Bank on-line branches.
. Scheming to upgrade new version of Anti Virus /other protection
services on all workstations and Servers.
. Assisted the LAN Administrator for smooth operation of Bank's LAN.
. Supporting and co-coordinating to all IT areas reference to Network
and communication.
. Resolving Day to Day Users problems throughout Union Bank Limited
on phone and be down there if needed.
. Converted our LAN topology From Token Ring to Fast Ethernet which
includes (All Network Cards, Hub's, and Switches & Router).
Responsible for Lotus Notes Client Installation, Users Training &
Solving Users day to day Problems
1- Azfar Ansari -IT Operations Manager Coca-Cola Beverages Pakistan
Limited5-E-II,
Gulberg-III, Lahore-Pakistan Hello: +92-42-575**** Ext. 1151 Cell:
Email : *******@*****.***.**
2- Babar Khan - IT Manager UAE in Habib Bank Limited.
Bank Street Bur Dubai, UAE: +971-**-*******. Email: *****.****@***.**
Muhammad Zeeshan Ansari
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