Customer Service Sales

KRISTINE NICOLE SPEER

P.O. BOX ** BUCKEYE, AZ ***26 623-***-**** ***********@*****.***

Highly skilled in Customer Relations with training, education and experience in sales and customer service.

QUALIFICATIONS PROFILE

Customer Service

Related practicum, projects, and areas of special emphasis:

15 years of finely tuned customer service in a wide range of retail and customer service environments.

Demonstrating outstanding interpersonal skills using complex telephone systems.

Willing and eager to “go the extra mile” to fulfill customer requests.

Communication & Presentation

Exceptional communication abilities, whether assisting others one on one or as a group.

Self-motivated for coaching and mentoring other employees.

Administration/Accounting

Offering support expertise in office environments, including proficiency with multiple and varied computer programs.

Computer knowledge and experience using multiple Microsoft programs.

Achievements Strengths

Ability to effectively interface with managers to collaborate on issues and solve problems.

Excellent project-management and organizational proficiencies.

EDUCATION

Ashmead College (now Everest College), Seattle WA (Everett campus)

Public Relations, Business Practices, Kinesiology, Anatomy & Physiology, Massage Practice & Ethics, First Aid &

CPR

PROFESSIONAL EXPERIENCE

Direct Alliance, Tempe, Arizona 1/15/2011-Present

Sales and Customer Service Agent

• Outbound sales in call center for leader in Sales and Direct Marketing.

• Working with client retention in fast paced sales environment; maximizing sales and maintaining

performance goals.

Public Storage, Gilbert, Arizona 10/11/2010-1/15/2011

Sales and Reservation Agent

• Inbound and outbound sales and reservations in regional call center for company leader in storage sales.

• Utilizing years of sales experience and recent phone sales to achieve multiple awards and top recognition for

reservations made.

U-Haul, Phoenix, Arizona 4/20/2010-10/5/10

Sales and Reservation Agent

• Quickly setting reservations in a fast paced in-bound call center environment for an established company.

• Diagnosing of customer needs based on listening and finding quick solutions best suited to their needs.

AT&T Mobility, Bothell, Washington 11/5/07- 03/31/2010

Small Business Care Representative

• Fast-paced inbound call center work handling customer service issues with precision and understanding.

• Troubleshooting of device issues and bills using multiple computer programs and product knowledge.

Aldrich Farms, Bellingham, Washington 9/2006-8/2009

Retail Sales Consultant

• Marketing and selling of gourmet specialized jams and jellies across Northwest Washington food shows.

• Taking large quantity bulk orders and meeting customer service needs.

Sweets Enterprises, Bothell, Washington 03/20/06 - 08/31/07

Barista

• Espresso service preparation, handling and service in fast-paced work environment

Dollar Tree, Renton, Washington 09/25/05 - 03/17/06

Assistant Manager

• Supervision of multiple employees, clerical duties, customer resolution, inventory and banking.

Serene View Massage Therapy, Mukilteo, Washington 12/08/04 - 09/23/05

Massage Therapist

• Massage therapy performed for a wide range of clients with detailed SOAP and progressional charting.

Casual Male Big & Tall, Lynnwood, Washington 04/14/04 - 12/06/04

Assistant Manager

• Cash handling, banking, inventory tracking and reporting with precision performed in managerial position.

Everett Silvertips Hockey Club, Everett, Washington 10/03/2003 - 04/05/2005

Assistant Merchandising Manager

• Cash handling, till reconciliation and banking needs performed for brand new WHL retail hockey team store.

Tully's Coffee, Everett, Washington 10/01/2002 - 10/02/2003

Shift Lead/Barista

• Supervisory position with espresso preparation work in fast-paced environment with diverse clientele.

Mercy Ships, Tyler, Texas 09/1998 - 12/08/2001

Special Events Coordinator

• Planning, preparation and supervision of receptions for dignitaries and officials of Central American

countries.

• On demand event planning for minimum 160 crew members, doctors and city officials.

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