Customer Service Manager

Michael E. Stephens, MCJ

**** **** ***** ***** **********, FL 33673 Phone: 727-***-**** ***********@********.**.***

Law Enforcement Professional and Retail Manager

During the course of my two careers, I achieved leadership roles of great responsibility that placed me in the position to

assist others in the capacity of a law enforcement professional, career development of others through educational

opportunities and provided exceptional customer service in retail management. I am highly motivated to be a part of your

team.

Professional Experience

Lowe’s Home improvement – tampa, fl 2005 to 2011

Administrative Manager

Key Results:

Assisted employees with customer service issues, consistently meeting and exceeding 24 hour turnaround thereby

defusing escalation of complaints.

Held group meeting each morning to communicate the previous day’s performance, matters requiring resolution and

expectations of daily and weekly goals.

Opened or closed the store daily ensuring the safety of employees and customers by use of security systems.

Provided oversight for daily cash management assuring the correct handling of cash receipts, store credits and

withdraws for safekeeping.

Produced a daily business report detailing the transactions of the previous day and an accounting of the cash and

credit reports. Also reviewed daily financial reports to adjust sales goals, control profit and loss and inventory levels.

Conducted daily “safety walks” with department managers ensuring compliance to corporate standards, OSHA and

other regulatory agencies to quickly resolve concerns of safety.

Managed training for approximately 130 full time and part time employees ensuring that all required certifications were

current and in compliance with state and federal standards.

Oversaw and monitored the loading and unloading of delivery trucks to assure accuracy, reduce shrink and avoid

damages to merchandise.

Held monthly meetings with front end personnel to update on corporate expectations, communicate policy revisions

and promote credit programs and recognize outstanding performances of employees.

belleair beach police department – belleair beach, fl 2001 to 2004

Police Officer

Key Results:

Respond to calls for police service, initiate investigative allegation and conduct enforcement action when and where

appropriate.

Manage the Records Unit of the police department in accordance with local, state and federal law and disseminating

information from those reports to agencies requesting assistance.

Improving communications between the city and all local media outlets to include printed and electronic media by

serving as the city’s first Public Information Officer.

Successful in applying for and receiving grant funding to aid in public safety matters.

Educated employees in latest technologies and legal issues.

largo police department – largo, fl 1984 to 2001

Police Lieutenant

Key Results:

Led the police department in sworn and civilian recruitment and retention.

Commanded the Office of Professional Standards including Internal Affairs, policy development and compliance,

provide training all personnel to maintain state certification.

Oversaw the National Accreditation process and maintained all files thereto.

Held the second chair with the Metropolitan Planning Organization.

Applied for, received and managed grant funding from national and state sources.

Created the Internal Affairs function for the fire department.

Led the Traffic Safety Section to aid in the safe movement of traffic.

Provided oversight for more than 130 special events that occurred in the city per year.

Commanded the Criminal Investigative Section overseeing a team of investigators and support personnel.

Michael E. Stephens, MCJ Resume Page

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Cited the Distinguished Service Medal on four occasions.

Education

2004

BOSTON UNIVERSITY – BOSTON, MA

Master of Criminal Justice

1993

SAINT LEO UNIVERSITY – SAINT LEO, FL

Bachelor of Arts of Law Enforcement Administration

Additional Relevant Experience

Conducted on line education for Boston University.

Michael E. Stephens, MCJ Resume Page

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