Customer Service Technician

Michael E.J Smoak

*** ** **** ******* *** *, Fort Lauderdale, Florida 33311

Smaok1@aol 754-***-****

Education

ITT Technical Institute, Fort Lauderdale, FL

Anticipated graduation: March 2011

Computers & Electronics Engineering Technology

Associates of Science Degree

Skills Summary:

* Basic knowledge of an entry-level hands on skills in analyzing,

implementing, and troubleshooting analog and digit circuits, including

AC/DC & applications of Boolean algebra, solid states, integrated

circuits with a combinational and sequential logic along with electronic

communications systems, including signal transmission, reception,

modulation and digital techniques.

* Basic knowledge of computer programming, computer networking and

researching skills with the ability to use analytical thinking, critical

reading and mathematics to help solve practical problems in engineering

and technology.

* Basic knowledge of hands-on skills in microprocessor

architecture/interfacing and assembly language programming along with an

entry-level of programmable logic controller (PLC) control systems and

ladder logic language. PC architecture, operating systems, maintenance

and trouble shooting.

* Written and oral communication skills

Academic Honors

* Honors certificate GPA: of 3.5 to 3.79

* Perfect Attendance

Keiser College Pembroke Pines, FL

July 2003-May 2004

Pharmacy Technology

Diploma

* Diploma Awarded

* Perfect attendance

Certifications

Pharmacy Technician Certification Board, Inc.

* Certified Pharmacy Technician Exp: July 2011

Professional Experience

Customer Service

October 2010-Present

Dollar Tree Davie, FL

* Cashier.

* Receiving/Stocking.

* Refills floor stock.

* Resetting store (Bringing out new merchandise & reorganizing the store).

Stockroom Associate

July 2010-October 2010

DD's Discount Tamarac, FL

* Receiving/Stocking.

* Processing (organizing & sorting); censored clothing.

* Filled floor merchandise.

Pharmacy Technician

August 2007-December 2009

Memorial Health-care System Hollywood, FL

* Received, checked, and processed merchandise orders.

* Kept records of accountable medication.

* Refills floor stock (Pyxis Machine).

* Picked up and delivered medications & medication orders to and from

pharmacy and nurses stations.

* Prepared IV medications according to aseptic techniques.

* Answered and directed phone calls (doctors, nurses & patients).

* Typed and filled prescriptions.

* Receiving/Stocking.

Service clerk/Pharmacy Technician

August 2003-July 2007

Walgreen's Hollywood, FL

* Cashier.

* Receiving/Stocking.

* Answered & directed phone calls (doctors & patients).

* Refills floor stock.

* Kept records of accountable medication.

* Typed & filled prescriptions.

* Entered insurance information (processed claims for patients according to

proper techniques of accuracy).

* Ordered and processed medications.

* Inventory.

* Customers Service.

* Photo Technician (Photo Lab).

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