Customer Service Administrative Assistant

*** ****** **. *** **

Northglenn, CO ***** Phone 303-***-****

E-mail ********@*****.*** Connie Milles

Objective Seeking a position as a Receptionist with an

established practice where my superb Customer

Service and multi-tasking abilities will be as

asset to the team.

Education Everest College, Thornton, CO

Medical, Dental Administrative Assistant

Anticipated completion December 2010

President's List Award Recipient

4.0 Cumulative GPA

Heritage College of Medical Careers, Denver,

CO

Medical Assisting Diploma

Diploma received 1994

Professional

Skills Familiar with all Microsoft Office programs

including: Word, Excel, and Outlook

Self-starting, goal-oriented strategist whose

confidence, perseverance, and vision promote

success

Quality adapts and learns new procedures and

methods

Organized and efficient

Outstanding communication skills both verbally and

in writing

Dependable and able to work with limited

supervision

Medial Terminology, Transcription, and Appointment

Setting

Basic ICD-9 and CPT coding

HIPAA OSHA, and CPR Certified

Work experience May 2007-March 2010 Service Magic Golden, CO

Customer Service

Checked to ensure that appropriate changes were

made to resolve customer problems

Documented consumers accounts regarding what the

customer was requesting

Solicited sale and new additional services for

construction

Executed daily operations of and made outbound

phone calls to consumer to ensure account handled

correctly

May 2002-May 2007 Dish Network Thornton, CO

Customer Service

Maintained records of customer interactions and

transactions

Recorded details of inquires, complaints, and

comments, including actions taken

Trained new hires on computer programs and

promotional items

Solicited sale of new and additional services if TV

programming and equipment

References Available Upon Request

Contact this candidate