Customer Service Insurance
Resume:
Glenna M. (Barnes) English
Riverside, Ca. 92503
*******@*****.***
PROFESSIONAL EMPLOYMENT
Decatur Memorial Hospital
Decatur, IL 62526
Position: Patient Rep/Poster
Accurate payment posing to patient accounts, specialized in Medicare and
commercial insurance; reconcile posted payments with checks and summary
reports; compile and prepare department bank deposit received from all posting
staff, total deposit range from $50,000-$200,000 daily; record daily deposit and
posting totals into appropriate excel spreadsheets; file insurance claims;
summary reporting; corrections to basic insurance billing errors; posting
adjustment corrections and deletions; communicate with hospital cashier,
business office and accounting office regarding resolutions of required
adjustments, corrections
11/2004-7/2006
Horace Mann Educated Financial Services
#1 Horace Mann Plaza
Springfield, IL.
Position: Client Support Tech
Complete requested updates to client database, mortgage and lien holder files
for all lines of business utilizing multiple PC applications; type and fax insurance
ID cards; count, distribute daily work from received mail; corrections to duplicate
file repot; input totals into excel spreadsheet
3/2004-7/2004
Decatur Electronics
242 E. North St.
Decatur, IL. 62522
Position: Receptionist/Custormer Service Support
Answer multi-line phone, route calls; alpha/numeric data entry of invoices in
preparation for serial number reports; compile, format, and generate serial
number report; assign return authorization numbers to customers; place parts
orders; maintenance of fax machine, copier
5/2003-3/2004
First National Bank of Decatur (now Busey Bank)
130 N. Water St.
Decatur, IL. 62523
Position: Loan Review Compliance Assistant
Review installment mortgage, commercial and revolving credit loan files for
compliance; compose and distribute noncompliance memos to loan officer;
generate month-end and quarterly reports to bank officers; review real estate
appraisals for compliance and check calculations; complete calculations for
installment new loan analysis and installment loan charge-off analysis reports;
distribute reports to appropriate bank officers and management; complete credit
rating requests for checking accounts
8/1993-12/2002
Value Options
1199 S. Beltline Rd.
Coppell, TX. 75019
Positions held: Receptionist, Mail Entry Clerk, Claims Examiner, Senior Claims
Examiner/Team Lead and Trainer, Claims Auditor, Claims Specialist (this position
was a remote position, worked from home in Decatur, IL)
mental health/substance abuse senior claims examiner, including executive
claims; trainer; system tester for new accounts; team lead; resolved claims
issues by researching clinical and claims data; audited 17 claims examiners work
for procedural and financial accuracy;
SPECIAL SKILLS AND QUALIFICATIONS: 10-key by touch; alpha,numeric data
entry efficient; typing speed 65 wpm; ICD9, CPT coding and modifier knowledge
reporting experience; excel spreadsheet experience; 25 years in various
professional environments; knowledge of various levels of mental
health/substance abuse care; knowledge of various claim and billing forms;
knowledge of insurance protocols; effective, articulate communicator; detail
oriented; excellent internal/external customer service; sound decision maker;
team player; positive mindset; strong organizational skills; mature, work ethic and
high standard of personal integrity; strong multi-tasker; adaptable and reliable
OFFICE EQUIPMENT: Copier, fax, phones, microfilm IMT350
EDUCATION: Warrensburg-Latham High School, Warrensburg, IL., 1970
Graduate
REFERENCES PROVIDED UPON REQUEST
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