Administrative Assistant Customer Service

**** *********** ****** ****. **** • ATLANTA, GA. 30311

Phone 678-***-**** • E-mail **********@*****.***

JACQUELINE BRANTLEY

Summary of Qualifications

Experience with Microsoft Word, PowerPoint, Excel, Internet, Lotus Notes, Virtual, Data Entry and highly

experience in Administrative and Customer Service support, Handling cash, credit cards, debit, and payroll.

High volume calls, strong verbal skills, written communication.

Professional Experience

2010 Atlanta Workforce Development Atlanta, GA

Facilitator, Administrative Assistant

Provide guidance to summer youth program, teaching attitude, communication, and problem solving, and

preparing for the workplace. Helping the youth counselor’s input data into virtual such as copies of time sheets,

identification, social security cards, and any other important documents that are need. Record complaints,

compute data,, call all clients, compute any information that is needed, and answer phone calls.

2009 Ark Temporary Staffing Data Processor Atlanta, GA

Prepare tax returns for individuals or small businesses under guidance of a certified public accountant. Assist

accountant in preparing returns for more complex business organizations, trusts, and nonprofit organizations.

Direct input of data in the appropriate data fields of a database, through the use of a human data-input device

such as a keyboard, mouse.

2008 Griffith Commercial Cleaning Administrative Assistant Atlanta, GA

Prepare invoices, memos, letters, and other documents, using word excel spreadsheet. Read incoming memos.

Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate

documents, records, and reports. Take incoming calls and determine whether they should be given access to

specific individuals. Prepare responses to correspondence containing routine inquiries. Perform general office

duties such as ordering supplies, maintaining records, and performing basic bookkeeping, payroll, and

employee's time. Prepare agendas and make arrangements for meeting.

2008 H & R Block Client Service Coordinator Atlanta, GA

Job duties are to greet customers when entering, sign customers in and out. Assign customers to the proper Tax

preparer. Answer multi-task phone, take messages, and order supplies. Help to answer tax questions faxing, filing,

assist with directing customers to proper H & R Block locations. Collect such as cash, checks, bank cards and

credit cards from pass due and current balance. Verify customer personal information.

2005-2007 Macy’s Federated Logistics Trouble Coordinator Stone Mountain, GA

Order furniture and purchase order numbers for customers. Recreate sales checks for sales that are entered

wrong. Make sure orders come in the warehouse correctly. Confirm orders and fax to vender. Maintain cost

corrections, move ship date out or in for vendors. Change description purchase orders for warehouse. Create new

purchase orders for extra merchandise that comes into warehouse. Contact vendors on any delays that may

accrue with the vendors.

Volunteer Experience

2004 Zion Hill Community Development Center Receptionist Atlanta, GA

Administrated professional with exceptional organizational skills. Answered phone calls, take messages, send and

retrieved faxes.

Education: 1985 Avondale High School –Diploma, Decatur GA.

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