Customer Service Manager
Resume:
*** ***** ********, ***. ** Yonkers, NY 10701 - *********@*****.*** - 443-***-****
OBJECTIVE
To obtain employment in a company/organization that will utilize and enhance my skills and experience as a Payroll
Manager/Supervisor while being recognized for professionalism, creativity, resourcefulness, and competence in managing
administrative affairs and supporting organizational goals.
PROFILE
- Demonstrate 8+ years of notable payroll experience.
- Strong written and verbal communication skills.
- Ability to demonstrate a strong work ethic, reliability and good attendance.
- Applied industry expertise toward all levels and duties of payroll.
- Effectively obtained goals while performing under stress, multi-tasking, and meeting short deadlines.
- Troubleshooting skills, resolve issues diplomatically to satisfaction of staff and administration.
HIGHLIGHTS OF PAYROLL QUALIFICATIONS
The Leukemia and Lymphoma Society
2008-2011 White Plains, NY
Payroll Manager
- Supervising two payroll coordinators
- Assisting with implementation of the ADP Enterprise Time
- Assisting with Payroll Conversion from ADP Pay force to ADP Enterprise EV5
- Assisting with Payroll Conversion from Ceridian to ADP PayForce
- Processing payroll for 1900 employees multi state environment
- Reviewing all employee and human resources-related items into payroll systems
- Assisting employees, managers, human resources and field staff with payroll items and questions
- Setting up new employees, changes, and terminations in Ceridian and ADP Pay Force
- Processing all garnishments and all other payroll deductions
- Provide a high level of customer service to all employees at all levels
- Maintain payroll filing system
- Assist former employees with W-2 related issues
- Act as a backup for benefit staff, employee inquiries and open enrollment
2007-2007 Di Gene Corporation Gaithersburg, MD
Payroll Supervisor
- Supervised two payroll specialists
- Reviewed and approved final preparation for payroll transmission
- Processed journal entries for month end
- Processed high level of year end procedures
- Assisted with payroll conversion
- Provided high level of customer service
2005-2007 Gene Logic, Inc. Gaithersburg, MD
2 Payroll Manager
- Processed multi-state semi-monthly payroll for 400 exempt and non-exempt employees through Ceridian
- Systematically verify and audit work and information for process for completeness and accuracy according to
established controls
- Processed the preparation of all documents within the payroll department; including but not limited to W-2’s,
reconciliations, journal entries, and reports for both internal and external requestors
- Processed journal entries for month end
- Provided high level assistance with monthly and year-end close procedures
- Processed all garnishments and all other payroll deductions
- Provided a high level of customer service to all employees at all levels
- Reconciled PTO to General Ledger and 941’s to General Ledger
- Provided employees verifications
2003–2005 BCE Emergis Corporation Rockville, MD
Payroll Manager (Company Relocated)
- Processed multi-state semi-monthly payroll for 900 exempt and non-exempt employees through Ceridian
- Supervised a high level payroll conversion from ADP to Ceridian
- Collected and calculated all hourly timesheets
- Maintained sick, vacation, personal time through a benefits accrual system
- Processed all garnishments and all other payroll deductions
- Prepared and transmitted electronic 401k reports
- Provided a high level of customer service to all employees at all levels
- Processed the preparation of W-2’s for year end
2001–2003 Ryko Music Group New York, NY
3 Payroll/Human Resource Manager
- Processed bi-weekly payroll for 400 employees through ADP system
- Administered all benefits for entire company
- Reconciled and processed all bills (medical, dental, flexible spending, transit etc.)
- Prepared journal entries for bi-weekly payroll
- Administered 401k reporting
- Provided a high level of customer service to all employees at all levels
- Processed preparation of W-2’s for year end
2000–2001 Hudson Hotel New York, NY
Payroll Manager (Accounting Relocated)
- Opening payroll manager for Hudson
- Implemented human resource system and timekeeping system
- Supervised two employees (benefits clerk and payroll clerk)
- Processed a weekly payroll through ADP for 1300 employees
- Prepared journal entries for weekly payroll for month end
- Created reports for Executive staff as needed
- Assisted with benefits for employees
- Managed employees sick, vacation, personal time through HRIS system
- Administered the 401k plan for employees
1987 – 2000 Various Payroll Temporary Roles New York, NY
During 1987 – 2000, I worked at various Payroll temporary assignments which lead my career path to Payroll Management.
Temporary roles, which I was employed for varied from Payroll Administrator, Payroll Coordinator, Payroll Specialist and
Payroll Analyst. Within these roles my responsibilities included basic to intermediate Payroll/Finance/Human Resources duties.
They are as follows:
- Responsible for maintaining new hire and termination information in the system
- Maintained and update all employee files
- Handled garnishments, housing verification, Direct Deposit.
- Completed monthly union reports
- Processed manual checks as needed.
- Assisting with any special project as needed throughout Finance/Payroll department
- Answered employee inquiries and issues
Technical Qualifications
1
-ADP Enterprise EV5 -Ceridian Web-base -Ceridian Source 500
-ADP Payroll for Windows -ADP Payforce -Microsoft Word
-Microsoft Excel -Microsoft Outlook -Report Smith
-ADP E-time
EDUCATION
2
Monroe College Bronx, NY 1986-1987
Dean’s List
Suffolk Community College Brentwood, NY 1984-1985
Presidents Honor Roll
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