Human Resources Training
Resume:
Kristi Lewis Smith
Knoxville, TN 37909
Home 865-***-****
*************@******.***
Key Accomplishments in Current Position
. Implemented background checks, education verifications and functional
capacity exams into new hire process. Turnover rate decreased to 5%
from 15%. Workers' compensation claims were reduced by 85%.
. Maintained benefit cost at below regional average.
. Implemented self-billing process with insurance companies.
. Developed and implemented new attendance policy. Absenteeism dropped
from 8% to 3%.
. Designed and implemented Employee Recognition Program resulting in
operator certification rate of 100%.
. 3 EEOC charges received by company during 14 years; all were dismissed
by EEOC.
. 1 lawsuit filed against company during 14 years; lawsuit was settled
through mediation.
Professional Experience
PBR Knoxville L.L.C., Knoxville, TN 1997-2010
(Wholly owned subsidiary of Robert Bosch Corp., 500-employee automotive
manufacturer)
Human Resources and Benefits Coordinator
. Manage/Administer employee benefits including contract negotiation,
bill verification, enrollments, and terminations, COBRA, 401k
enrollments and distributions and unemployment.
. Communicate daily with service providers.
. Conduct new hire orientation and training classes such as diversity,
sexual harassment and safety.
. Consult with 13 supervisors on 3 shifts and provide coaching
concerning employee issues.
. Coordinate employee relations including general employee inquiries,
policy inquiries, employee recognition, and employment verification.
. Manage new hire and promotional/transfer process.
. Conduct associate investigations, counseling sessions, layoffs and
terminations.
. Schedule and make presentations in all-employee communication
meetings.
. Maintain Human Resources Information System including payroll changes.
. Assisted in budget development.
. Manage employee leave programs including FMLA, disability, and
personal leave.
. Represent company in unemployment matters.
. Maintain personnel, insurance and other confidential files.
. Conduct HR audits.
. Complete EEO-1 reporting.
South College (formerly Knoxville Business College), Knoxville, TN 1995-
1997
Adjunct English Instructor
. Provided instruction in writing, literature, and public speaking.
. Participated in accreditation audit.
Kristi Lewis Smith Page 2
Knoxville Job Corps, Knoxville, TN 1994-1995
(Left due to site closure in 1995)
Work Experience Specialist
. Taught work/job skills to young adults.
. Recruited area businesses into job training partnership and
coordinated on-the-job training.
. Complied with all DOL regulations.
Education/Professional Certifications
Master of Arts, University of Tennessee, Knoxville, TN
Bachelor of Arts with Honors, University of Tennessee, Knoxville, TN
SPHR Certification
OSHA 10 Hour General Industry Certification
Professional Memberships
Society for Human Resources Management
Tennessee Valley Human Resource Association
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