Human Resources Management

TERRANCE P. RYAN

Office: 716-***-****

** ********* ****

Mobile: 716-***-****

Williamsville, New York 14221

Home: 716-***-****

SUMMARY

HUMAN RESOURCES PROFESSIONAL - Significant experience as a senior Human

Resources generalist. A proven track record of success in strategic and

tactical planning, labor contract negotiations, grievance/arbitration

administration, fair employment practice litigation, and best practices in

Human Resources. Highly skilled at employment/recruiting, diversity

initiatives, training, issue free/union avoidance, compensation, succession

planning, benefits and mergers/acquisitions. Effective within all levels

of the organization.

PROFESSIONAL EXPERIENCE

DELAWARE NORTH COMPANIES, Buffalo, NY 1997 to

present

(International hospitality company with multiple divisions; employee based

40,000)

Senior Director, Labor/Employee Relations

2009 to present

Director, Labor Relations

1997 to 2009

Responsible for the planning, coordinating, directing, and implementation

of all Labor and Employee Relations functions including chief spokesperson

in labor negotiations, strategic and tactical planning, HR/LR best

practices, contract administration and interpretation,

grievance/arbitration procedures, legal compliance, fair employment

practice, issue free/union avoidance policies for a privately held

multinational family of companies with 75+ labor agreements over 150

locations. Management trustee for several Taft-Hartley funds.

Selected Accomplishments

-Developed and implemented a four (4) step Labor Relations strategies for

five (5) operating companies of Delaware North Companies.

-Established a corporate LR Strategic council where current LR initiatives

and LR policies and procedures are reviewed quarterly with senior

leadership.

-Established a strategic Labor/Management partnership with large

international union on future growth opportunities ensure efficiencies in

operations and minimize issues.

-Introduced and implemented interest based problem solving at both union

and non union locations.

-Designed and implemented positive corrective action policies for all

operating companies. Mandatory annual training is required.

-Designed and implemented a LR policy manual for union operating units.

-Negotiated new national labor agreement with significant savings in health

care for current work force ($1.6 million in year one and over $3 million

over the life of the agreement) and reduced the cost of health care for new

employees by 52%. Reduced paid time off by 20%. Ensure that any new

operating units would no longer fall under this master national agreement.

-Negotiated or strategically directed the negotiations of in excess of 200

economically and competitive labor agreements nationwide and in Canada for

Delaware North companies.

-Successfully defeated several organizing campaigns i.e. Teamsters, IBEW,

UFCW, UNITEHERE, and United Steelworkers.

-As part of Union avoidance initiative, implemented the "employment deal"

best practice programs for Delaware North employees at both union and non

union facilities.

TOPS MARKETS, INC. Williamsville, NY 1980

to 1997

Director, Labor/Associate Relations

1989 to 1997

Developed and executed HR strategies. Identified, developed best HR

practices and processes to promote effective associate relations and

preferred employer status. Developed positive associate relations/issue

free policies and programs to promote culture change. Additionally

accountable for the administration of associate and labor relations

policies and practices for 62 union operations, 110 non union operations,

and 3 distribution centers. Represented corporate and franchise management

as chief spokesperson in negotiating collective bargaining agreements,

grievance/arbitration procedures, and fair employment practices (EEO, NLRB,

FLSA). Established wage and benefit budgets for all union operations.

Management trustee for several Taft-Hartley funds with assets in excess of

$200 million.

Manager, Labor/Employee Benefits

1982 to 1989

Industrial Relations Specialist

1980 to 1982

Selected Accomplishments

-Negotiated over 50 union contracts as chief spokesperson without labor

interruption.

-Key player in the development and implementation of a long term Labor

Relations strategy that was reviewed and updated annually.

-Successfully negotiated health care cost containment provisions resulting

in capped MOB's and premium sharing.

-Successfully negotiated light duty program with several labor unions that

assisted in saving $3 million in workers compensation costs.

-Directly involved in merger and acquisition due diligence and integration

process.

-Key player in the development and implementation of a pay for performance

system in Teamster distribution center.

-Implemented and maintained an unemployment cost control program that

reduced the corporate tax rate to the state minimum, saving in excess of

$300,000 annually.

-Developed succession plan for retail operations; both management and

hourly.

EDUCATION

Master of Business Administration - Niagara University, Niagara, NY

Business of Science - Canisius College, Buffalo, NY

AFFILIATION

-Industrial Relations Research Association

-International Foundation of Employee Benefits

-Society for Human Resources Management

-Board of Directors, Florida Labor/Management Conference

-ORC- U.S. Labor Group

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