Manager Training

Judith Roberts

Training & Development Manager

Summary of Qualifications

Overview

Talented, results-oriented training and development manager. Experience

overseeing large training initiatives, coaching and mentoring team members,

managing training facility. Background includes strong writing and

analysis skills, including comprehensive training needs analysis, policy

definition and proposal writing. Experience conceptualizing and creating

leadership development programs, as well as, experience reviewing other

people's instructional designs and providing feedback.

I also enjoy designing ILT and e-learning for management and staff levels.

My philosophy embrases adult learning principles, active learning and using

a blended-learning approach. I use the ADDIE instructional design model

incorporating Bloom's Taxonomy, Maslow's Hierarchy, and Kirkpatrick's Four

Levels in design approaches. Familiarization with Learning Management

Systems (LMS), Section 508 and SCORM compliance.

Core Competencies

. Instructional Design/Development

. Program Development

. Management of Training Function

Major Accomplishments

. Conducted needs analysis and other research to gather information,

validate need for training, determine success factors and identify

learning objectives

. Worked closely with subject matter experts (SME's) to consolidate

learning content, complete product reviews, and obtain approval

from Legal Department

. Defined loan centers' training scope; developed training

implementation plan

. Wrote policy and developed selection criteria to develop high

potential leaders

. Co-wrote the Invitation To Negotiate (ITN) proposal to secure

vendor partnerships

. Designed and developed ILT and CBLs for supervisory and management

training

. Utilized scriptwriting and storyboarding in ISD

. Key role in conceptualization and creation of the Leadership

Academy, a competency-based leadership development program for

major university; 600 managers completed flagship course within

first two years

. Coached instructional designers in the creation of coursework to

ensure products met quality professional development and adult

learning standards

. Designed and facilitated Train-the-Trainer course

Education & Professional Development View

M.S., Adult Education, Florida International University, Miami, FL

B.S., Communication, Florida International University, Miami, FL

Qualified Administrator of the Myers-Briggs Type Indicator (MBTI)

Creating New Supervisor Training Programs Certificate (ASTD)

Employment View - Training & Development

Employer: Citizens Property Insurance Corp.

Location: Tallahassee, FL

Position: Corporate Instructional Designer

Period: 09/2008 - 07/2009

Deliverables:

. Training needs analysis, instructional design and development of

management and staff courses for Citizens Corporate University (CU),

and the Organizational Ethics Project, a cultural transformation

initiative

. Policy document and selection criteria for the Citizens Leadership

Institute (CLI), a college of the Corporate University, created to

develop high potential leaders within Citizens

. Invitation To Negotiate (ITN) proposal to secure vendor partnerships

for CLI

Employer: University of Miami

Location: Miami, FL

Position: Assistant Director, Training & Development

Period: 04/2002 - 08/2007

Deliverables:

. Daily oversight of the Professional Development and Training Office

. Recruitment, supervision, coaching and evaluation of exempt and non-

exempt staff

. Performance consultations with department managers

. Design and development of management ITL and CBLs using ADDIE

. Train-the-Trainer course

. Training policies, programs, schedules, based on identified needs, or

changes

. Key role in conceptualization and creation of the Leadership Academy,

a competency-based leadership development program; 600 managers

completed flagship course within first two years

. Mentoring and coaching model to support the Leadership Academy

. Facilitation of team building, performance management, delegation, and

coaching workshops

. Development of 30-member professional development network council

. Marketing campaign for new LMS

Employer: Self-employed

Location: Margate, FL

Position: Contracted Consultant (Farm Stores) and Adjunct Faculty

(University of Phoenix)

Period: 09/2000 - 04/2002

Deliverables:

. Facilitated undergraduate courses: Management Theory, Organizational

Behavior

. Provided consulting services to management of major convenience store

chain

. Developed manager's workbook, facilitator's guide, training approach

document and manager's course for a new point-of-sale system training

rolled out to 300+ stores

Employer: Bank of America Corporation

Location: Jacksonville, FL

Position: Assistant Vice President/Senior Trainer

Period: 03/1997 - 06/2000

Deliverables:

. Developed training for new Web-enabled Desktop (Client Link) for 3000

Premier and Small Business Banking clients

. Liaise between project team and training partners

. Lead the design, development and delivery of training for 35 Field

Support Captains and 300 Field Support Associates

. Developed facilitator and participant guides

. Delivered train-the-trainer workshops

. Conducted comprehensive needs analysis

. Supervised 6 analysts

. Developed budget, training implementation plan

Employment View - General

Employer: Healthcare Support Staffing, Inc.

Location: Ft. Pierce, FL (office in Orlando)

Position: Licensed Insurance Agent (Temporary)

Period: 11/2010 - 12/2010

Deliverables:

. Benefit presentations to Medicare beneficiaries

. Medicare Advantage Prescription Drug plan enrollments

Employer: Sustaining Community Lands, Inc.

Location: Palm City, FL

Position: Technical Writer (Temporary)

Period: 04/2010 - 09/2010

Deliverables:

. Conducted research

. Co-authored eligibility application for Florida Scenic Highway project

Employer: Iduka Corporation

Location: Port St. Lucie, FL

Position: Program Manager/Public Relations Coordinator (Volunteer)

Period: 12/2008 - 03/2010

Deliverables:

. Co-developed program to help students afford college education

. Handled media relations; press releases/PSAs

Computer Proficiencies

MS Word, Excel, Access, Publisher, Outlook, Groove, Dreamweaver, Photoshop,

Raptivity, Elluminate Live!, Captivate

Professional Associations & Licensure

American Society for Training and Development (ASTD)

American Management Association (AMA)

2-15 Life, Health & Variable Annuity License

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