Human Resources Manager
Resume:
Julie Doti
Round Rock, TX ***64
*****@******.**.***
SUMMARY OF QUALIFICATIONS
Seasoned human resources executive with broad generalist expertise,
including employee relations, organizational development, talent
acquisition at all levels, as well as, compensation and benefits.
Substantial experience partnering with key organizational leaders to design
and implement Human Resources initiatives to support strategic business
objectives. Proficient in managing cross culturally, leading teams in
managing Human Resource Programs in the US, Latin America and in the
Caribbean. Successful implementation of union avoidance and employee
engagement programs in multiple industries. Solid business acumen acquired
from graduate business program and career experiences in lottery,
hospitality and retail industries.
PROFESSIONAL EXPERIENCE
GTECH Corporation - Austin, Texas June, 2004 -
Present
A $2 billion+ gaming company providing computerized on-lottery systems and
services to over 80 government authorized lotteries on six continents
worldwide.
Director of Human Resources - GTECH Americas November, 2009 -
Present
Direct the development, implementation and administration of Human
Resources programs and activities for GTECH's Lottery Operations in the
Western Region of the US, the US-wide Client Services organization, and
Lottery Operations in the Caribbean and Latin America. This includes
1,600 employees in the US and 500 in the Caribbean and Latin America.
Supervise a team of 12 HR Business Partners and 19 HR Administrators.
Sr. Human Resources Manager
October, 2006 - November, 2009
Managed all areas of Human Resources for the US Client Services
organization, consisting of 1200 employees.
Client Services included a centralized Data Center of the Americas and
Call Centers located in Austin TX, Atlanta, GA, Raleigh, NC, and
Providence, RI. Also managed the delivery of Human Resource Services to
the Texas Field Services organization. Supervised as staff of 2 HR
Business Partners and 3 HR Administrators.
Human Resources Manager June, 2004 -
October, 2006
Provided a full complement of Human Resources Services for the Client
Services organization in Texas and in GTECH's Call centers in Florida,
Rhode Island, and Texas. This included a total of 365 employees.
Supervised a staff of 2 HR Business Partners and 3 HR Administrators.
ACCOMPLISHMENTS
> Led the implementation of major change initiatives including
restructurings, consolidations, facility closures, and start ups of
new facilities:
- Transitioned decentralized data centers from 15 locations across
the US into a consolidated Operations organization. Developed
communications, staffing, and compensation plans, job descriptions,
career paths, and management/ employee development plans to
facilitate the transition.
- Opened new Call Center in Providence, RI. Developed staffing and
compensation plans, created training schedules, and recruited and
hired management team, technical staff and all front line employees
within established cost and schedule parameters. Received Building
Excellence Award from the CEO for an outstanding effort in meeting
the needs of both the employees and the business.
- Closed a major Call Center in Boca Raton FL. Developed employee
communications plan, severance packages, and retention strategies;
arranged outplacement, and managed attrition through the closure
date.
> Led team of 9 HR Business Partners in successfully implementing
numerous initiatives in the Caribbean and Latin America, a region with
country-specific labor laws, business practices dictated by local
custom, volatile political climates, dynamic economies, and rising
inflation rates.
> Drove the implementation of the Succession Planning Process throughout
the organization both in the US and Latin America. Identified internal
and external back-ups for key positions, determined gaps and
strategies to address them, coached management in creating employee
development plans, and ensured their implementation. Coordinated
internal management review process, and presented summarized
information for senior management review.
> Led interdisciplinary team in conducting a market assessment of front
line Field Service employee pay levels to improve overall market
position and to reduce major employee dissatisfaction. Below market
pay had resulted in increased turnover, delays in hiring, lower
quality of hires, and increased overtime. Implementation of the
increases helped to mitigate most of these issues.
> Developed and implemented Union Avoidance training for all front line
supervisors in the US. Created an awareness of actions supervisors
can take to create a positive work environment and to eliminate the
need for employees to choose to unionize.
> Managed the development, communication, implementation and follow-up
of action plans from the annual employee engagement survey. Actions
resulted in year over year improvement in employee satisfaction.
STARWOOD HOTELS AND RESORTS - Customer Contact Center, Austin, TX
April, 2000 - June, 2004
A $4.71 billion hospitality ownership management company. One of the
world's largest hotel companies, it owns, operates, franchises and manages
hotels, resorts, spas, residences and vacation ownership properties under
various brand names.
Human Resources Manager
Provided generalist Human Resources support for the Austin Customer
Contact Center. Partnered with line management to improve the center's
metrics and led efforts to reduce turnover from 60%-22% over a four year
period. Led team of 6 Human Resources Generalists and Payroll
Associates.
H-E-B GROCERY COMPANY - San Antonio, Texas October, 1989
- April, 2000
A $15.5 billion privately held supermarket chain with more than 315 stores
throughout Texas and Northern Mexico. H-E-B also operates Central Market,
an upscale organic and fine foods retailer.
Senior Human Resources Manager October, 1997-
April, 2000
Served as Senior Human Resources Generalist/Employee Relations Consultant
for the Gulf Coast Region consisting of 30 stores and 4500 employees.
Human Resources Manager June, 1993 -
October, 1997
Served as Human Resources Representative/Employee Relations Consultant
for various geographic areas, ranging from initial area with 6 stores to
the largest area which included 30 stores.
EDUCATION
University of Texas Graduate School of Business, Austin
> Masters Degree in Business Administration, Concentration in Human
Resources
University of Texas, Austin
> Bachelor of Arts Degree in History
PROFESSIONAL CERTIFICATIONS
SPHR (Senior Professional in Human Resources) Most Recent
Certification - 2007
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