Customer Service Sales

Courtney A. Young

**** ****** *** ***** *************, PA 17055 . 717-***-****

**************@*****.***

OBJECTIVE

To obtain a position that will lead to a lasting relationship as well as

utilize and cultivate my skills, work ethic, strategic thinking, leadership

abilities, strong organizational skills, and my ability to work well

individually and collectively.

SKILLS

. Proficient skills in Microsoft Office Products including Word, Excel,

Outlook, and PowerPoint

. Excellent communication skills; verbal, written and listening

. Strong customer service skills and Retail sales

. Attention to detail

. Analytical and Research skills

. Cash skills

. Clerical skills

WORK EXPERIENCE

Target Systems

Mechanicsburg, PA

Chief of Naval Operations, Director of Naval Staff-35 Awards Branch

Analyst, June 2009 - Present (Secret Clearance)

. Maintain the Navy Department Awards Web Services (NDAWS) database

for veteran awards final disposition.

. Check, update, and maintain all incoming approved awards for

veteran files in NDAWS.

. Enter all incoming veteran cases or requests into NDAWS Veteran

database.

. Close cases in NDAWS Veteran database and Taskers database.

. Analyze, Research, and prepare Veteran award cases and brief sheets

for the Chief of Naval Operations (CNO) Awards Board.

. Compose basic and complex correspondence for signature by the

Acting Veteran Awards Coordinator and Director of Naval Staff (DNS)-

35.

. Research and answer emails from the Navy Awards Website account.

. Prepare and run statistical analysis at the CNO level.

. Analyze, create, and maintain a database for all Meritorious Unit

Commendations (MUC), and Navy Unit Commendation (NUC) approved unit

awards.

. Prepare excel spreadsheets for various projects at the CNO level.

. Create and maintain training manuals for my position.

. Routinely liaison with congressional staffers and veterans.

. Routinely answer the customer service awards line to give

information to callers, provide assistance, take messages, and

transfer calls to appropriate individuals.

. Participate with research projects in preparation for the rewrite

of the Navy and Marine Corps Awards Manual, Secretary of the Navy

Instruction 1650.1H.

. Participate with maintaining and updating the Navy Awards Website.

. Open and deliver incoming mail to appropriate DNS-35 sections.

. Prepare office supply order for DNS-35.

. Prepare and process all outgoing mail for DNS-35 Veterans Section.

. Implement general business administrative procedures to monitor and

manage work.

Financial Intern, May 2008 - May 2009 (Secret Clearance)

. Performed Financial Analyst work for Naval Supply Systems Command

(NAVSUP).

. Created and developed binders for a project on NAVSUP.

. Conducted research and analysis work for Navy Electronic Commerce

Online (NECO).

. Maintained and updated the NECO database.

. Occasionally liaison with buyers and vendors on the NECO help desk

while demonstrating exceptional customer service.

. Performed Financial Analyst work for Target Systems.

. Updated project files and prepared spreadsheets for project funds.

. Implemented general business administrative procedures to monitor

and manage work.

Trade Secret

Camp Hill, PA

Sales Associate, May 2006 - May 2008

. Worked directly with customers to ensure customer satisfaction.

. Ensured to greet and acknowledge every customer.

. Maintained solid product knowledge to help customers and meet sales

goals.

. Responsible for all financial transactions including sales, returns,

and exchanges.

. Responsible for all aspects of opening and closing the store.

. Formulated nightly reports, deposit slips, and made nightly deposit.

. Assisted with training new employees as directed by Store Manager.

. Assisted with shipments and replenishing merchandise and monitoring

floor stock.

. Assisted in floor moves, merchandising, display maintenance, and

housekeeping.

. Responsible for scheduling client appointments for Hair Stylists.

. Assisted District Manager in creative merchandising techniques.

. Participated with product inventory counts.

Kylen Financials

Lititz, PA

Office Assistant Intern, May 2007 - September 2007

. Responsible for client account verification and organized client file

system.

. Prepared all documents and literature required for client meetings.

. Assisted with the preparation for the annual office audit.

. Attended Advisor/client meetings.

. Prepared and determined clients cost basis.

. Routinely called clients to confirm appointments.

. Responsible for preparing office training manuals.

. Implemented general business administrative procedures to monitor and

manage work.

EDUCATION

. B.A. in Economics with an option in Finance, Millersville University,

May 2009

. Graduated Cum Laude with a GPA of 3.35 on a 4.0 scale

. Minor in Business General

. Minor in Business Finance

CERTIFICATION

. Department of Defense Secret Clearance, Valid until 2018.

ACTIVITIES/AWARDS

. Omicron Delta Epsilon, International Honor Society in Economics,

Spring 2009

. Member, Order of Omega, Spring 2007-Spring 2009

. Dean's List, Fall 2008, Spring 2006, and Fall 2006

. Alumna Member, Alpha Sigma Tau National Sorority, Spring 2009-Present

. Collegiate Member, Alpha Sigma Tau National Sorority, Fall 2005-Spring

2009

. Treasurer, Alpha Sigma Tau, Spring 2008-Fall 2008

. Risk Management Chair, Alpha Sigma Tau, Fall 2007

. Top Tau Committee, Alpha Sigma Tau, Fall 2007

. Recruitment Chair, Alpha Sigma Tau, Spring 2007

. Member, Economics Society, Fall 2007-Spring 2009

. Bylaws Committee, Alpha Sigma Tau, Spring 2007-Fall 2007

*References furnished upon request.

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