Customer Service Medical
Resume:
Beth A. Gibney, M.A.
** ******** ***** ********, ** 08205 ***********@*****.***
EXPERIENCE
AtlantiCare Regional Medical Center
Egg Harbor Township, NJ
Patient Financial Services Supervisor
March 2010 - Current
. Manage allocation of 40+ million receivables monthly
. Oversee vendor management of pre-collect and bad debt agencies and
accounts
. Work with Director of Revenue Cycle in reporting monthly budget
reconciliation and making recommendations regarding revenue enhancements
. Assist in directing and coordinating activities related to efficient and
effective liquidation of third party receivables
. Supervise a staff of 13 FTEs and collection agency onsite personnel
. Recommend, develop, and implement changes to operating policies and
procedures for the Patient Accounting Department
AtlantiCare Regional Medical Center
Egg Harbor Township, NJ
Patient Financial Services Applications Specialist
June 2007 - March 2010
. Troubleshoot wide array of healthcare system issues-including McKesson
STAR Patient Accounting and EC2000 Claims Administrator applications
. Assisted with integrated testing and implementation of financial and
billing system upgrades and enhancements
. Streamlined cash receipts by identifying innovative strategies to
increase electronic claim submissions and boost ROI
Resorts
Atlantic City, NJ
Supervisor - Transportation Operations
March 2007 - July 2007
. Coordinated staff scheduling and supervised all aspects of transportation
center operations
. Liaised with staff to develop new marketing tools for group tour package
EDUCATION
Gonzaga University, Spokane, WA
Master of Arts, Sports and Athletic Administration, November 2010
Neumann College, Aston, PA
Bachelor of Science, Sports Management/Business Administration, May 2004
HONORS
. Selected and participating in Lean training program- November 2010 - June
2011
. AtlantiCare Regional Medical Center Team Award Winner - Best People Best
Workplace 2010
. AtlantiCare Regional Medical Center 2008 Customer Service Award
. Resorts Casino Community Service 2007 Customer Service Award
. John A. Phillips Scholar Athlete Award - Neumann College 2004
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