Sales Project Manager

TEKLA M. KUREK

* ******** **

Trophy Club, TX ***62

Home /Cell 214-***-****

*********@*****.***

SUMMARY

An experienced, self-motivated customer and sales support professional.

Comfortable in fast-paced, diverse environments. Possesses excellent

people, communication and organizational skills. Demonstrated ability to

interface effectively with multiple levels of management. Able to handle

sensitive and confidential matters with discretion and professionalism.

Self-starter; works with little Comfortable will all levels of management

supervision

Customer centric attitude Detail oriented

Proactive decision-maker Team leader - supervised 6 employees

PROFESSIONAL EXPERIENCE

ZTE USA, Inc., Richardson, TX

2010-present

Post Sales Coordinator (contract)

. Main point of contact for post sales logistics for wireless customers;

Verizon, AT&T, Sprint, Metro PCS, and Cricket

. Work with sales teams to create and distribute product information and

bulletins to customers

. Manage and track customer orders from inception to delivery at customers

site

. Monitor and track service issues to ensure timely resolution

. Participate in weekly customer conference calls

. Resolve call center escalations for end users

. Provide primary interface for RMA creation and tracking and credit memos

AIRBAND COMMUNICATIONS, Dallas, TX 2010-

2010

Implementation & Provisioning Coordinator

. Provided sales support to the entire eastern region of the US to include

6 sales rep and 5 customer account managers within the service delivery

team

. Served as main point of contact for order reporting, and order processing

questions

. Order entry and tracking for all new orders for VoIP, SIP, LNP, MACD's,

TF, wired T1 circuits, wireless circuits, MPLS and IP/VPN products

. Provisioned Cisco phones, data, analog lines, wired T1 circuits, wireless

circuits & IP addresses

. Coordinated and provided daily status on orders and installs to meet and

exceed 100% install goal

. Coordinated order provisioning efforts with appropriate internal

departments and field operations

. Acted as liaison between customer and internal partners to include

service delivery, billing, repair, design, provisioning and field

technicians

LEVEL 3 COMMUNICATIONS, Dallas, TX 2001-

2009

Customer Project Manager

. Provided sales support to a team of 5 account managers and regional

director of sales within the service delivery team

. Managed 5 of the top 50 customer accounts within Level 3 resulting in $6

million annual revenue

. Responsible for ongoing customer support responding to customer

inquiries; pro-actively tracked and communicated order status, researched

billing issues/disputes and resolved trouble tickets to insure orders

were processed on time

. Provided day-to-day account interaction and order processing services for

the customer. Managed account operations for assigned accounts that

included the appropriate execution of product and services to include

working with CLEC/ILEC's

. Acted as liaison between customer and internal partners to include

service delivery, billing, repair, design and provisioning

. Order entry and tracking for T1, PRI, OC3, DS3, Dark Fiber, Ethernet PL,

POTS, TF, LNP, IP/VPN, P2P and MACD's via multiple internal ordering

systems to ensure accurate month end reporting,

. Responsible for the administration of assigned accounts including

interpretation and verification of purchase orders, order entry, order

tracking and ensured that all sales order paperwork ins accurate and

complete

WINSTAR TELECOMMUNICATIONS, Dallas, TX 1996-2001

Lead Service Coordinator & Sales Support

. Managed service coordinator team of 5 for efficient and effective order

processing

. Provided sales support to a team of 20 sales representatives and VP of

sales

. Served as main point of contact and support to system engineers, order

reporting, and order processing questions

. Coordinated and provided daily status on orders and installs to meet and

exceed 100% install goal

. Coordinated order provision efforts with appropriate internal departments

and field operations

ADDITIONAL RELEVANT EXPERIENCE

LODC, INC., Irving, TX

1990-1996

Marketing Services Manager

BANYAN SYSTEMS, Irving, TX 1985-

1990

Executive Assistant to VP of Sales

EDUCATION

PMI Institute -Pending PMP certification

TECHNICAL SKILLS

Windows MS Office (Word, Excel, PowerPoint), Outlook

Order Tracking Database, Siebel 7.8 & 6.3, Oracle, Clarify, Repository,

NPAC, Toll Free Database, Peoplesoft, Kenan, Arbor, SQL, Goldmine, Lotus

Notes, Genband & Broadsoft switch, Remedy, Sharepoint,, Engage, ILEC/CLEC

porting, LSR, FOC, LRN

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