Manager Human Resource

N atalie G. Kil roy, SPHR

***** *. **** * ****

Glendale Arizona 85306

602-***-**** (home)

602-***-**** (cell)

*******.******@***.***

Summary of Qualifications

Results-driven certified Human Resource professional with extensive experience a t the HR

executive level, comprehensive generalist and managerial knowledge and experience, and

demonstrated success in leading change, leading people, and driving innovation.

E xceptional abilities to cultivate productive relationships with staff, key decision makers,

and business leaders, and build coalitions and consensus.

Demonstrated ability to function as a Business Partner in the area of Strategic Planning,

Leadership Development, and Human Resource Management, providing coaching, counsel,

i nsight, and t raining.

Effective decision maker that exhibits solid problem resolution and employee relation

resolution skills.

Proven t rack record of successfully implementing change and improvement in problem

a reas, and adept at managing multiple priorities, meeting deadlines, and achieving targets

a ligned with organizational goals

Experience

Vangent, Inc.

Human Resource Manager

J une 2005 – February 2011 ( restructure - position eliminated)

As Human Resource Manager, I was responsible for the HR support of 1200 to 1800 employees

i n the Phoenix Information/Call Center, as well as the operational and strategic direction of the

H R team. As a recognized and respected Business Partner and member of the Management

Leadership Team, I provided strategic support and operational counsel to site leadership.

Accomplishments:

Coordinated the closure of the USCIS contract (RIF planning, communication, t racking

p rocess, outplacement, etc. Working closely and aggressively with both internal and external

resources on placement of displaced program staff, the f inancial impact of severance and

v acation pay-out was reduced from over $1.2 million to an actual payout amount of

less than $122,000.

Recommended and partnered with program leaders to develop and implement “Resource

Sharing” across programs in Phoenix location. Successful shar ing of employees across

p rograms during the initial staffing period (6 months) resulted in a financial a

savings in excess of $526,000.

Simultaneously f unctioned as the HR Manager to the Phoenix, AZ and Chester, VA

V angent Call Center location for two years supporting a workforce of over 2400

employees ( AZ: 1,300 / VA: 1,100)

Staffed and developed an effective HR team, while providing support to the leadership in

both locations during periods of significant operational and leadership restructure and

change.

Estimated financial savings in excess of $100,000

Led the resourcing and staffing of over 900 company tempora ry employees in a two

a nd a half month period t o meet the business need of supporting the customer/contract’s

annual open enrollment period.

Worked with the Implementation and Personnel Security Teams, and lead the staffing

effort for the initial start-up of the Phoenix location of the National Passport Information

Center (NPIC) contract.

2010 U.S. Census: Vangent was a sub contractor of the 2010 Census. As a government

contract located at the Phoenix site, I was the HR Manager for the Phoenix Census Call

Center responsible for HR support and partnership with the program leadership from the

s tart-up phase to closure (approximately 14 months).

Responsibilities & Duties:

Function as a Strategic Business Partner providing support and guidance to the

leadership teams for multiple government contracts/program (Center for Medical/Medicaid -

Beneficiary Care Center, Federal Student Aid Information Center, Center for Disease

Control, National Passport Information Center) in employee related issues, performance

management, staffing and Information, and legal compliance and liabili ty. Work with the

p rogram leaders in support of Vangent's key business ini tiatives and meeting the corporate

goals.

Staff, manage, and develop local HR team so as to establish and perform as an effective,

respected, and responsive business partner while supporting the professional career

development of each team member.

Review, revise, communicate and implement company-wide and local HR policies,

p rocedures, processes, and programs

Develop, implement, and facili tate manager and supervisor t raining to educate on a

variety of HR and employee related topics.

Develop Affi rmative Action Plan strategies to increase and meet participation goals.

Support corporate ini tiatives and activities to implement new programs at the local site -

p rovide direction, recommendations, staffing, and other HR related functions.

Member of corporate Diversity Council. Lead local Diversity Commit tee - educate and

enhance the topic of diversity in the workforce.

Provide support and assistance to HR peers and other Vangent locations as needed

Participate on HR Management Team to share best practices, identify t rends, and assist

i n development and implementation of HR policies and programs

Support special HR projects

Manage budget for local HR support

I KON Office Solutions

Human Resource Manager

January 1997 – February 2005

As Human Resource Manager at I KON, functioned as hands-on leader responsible for the

s taffing and functional HR support to 800+ employees in the Western Regional Support Center.

As a recognized and respected Business Partner and member of the Management Leadership

Team provided strategic support and operational counsel

Responsible for compliance of employment related state and federal laws and guidelines.

Administration of employee benefits, including, health, disability, workers compensation,

u nemployment compensation

Employee relations, coaching and counseling, grievance resolution

Served as representation in Human Resource related issues, claims, and charges:

EEOC: Developed response Position Statements as required. Workers Compensation and

U nemployment Insurance claims and appeals: Address claims, research documentation, and

represent company at related appeal hearings

Facilitated t raining and corporate programs such as Management Fundamentals,

Performance Management, Behavioral Interviewing, Harassment Awareness, Customer

Service, New Employee Orientation, and Employee Survey. Host and facilitate monthly

E mployee Round Table discussions.

Administered employee/employment related policies and procedures.

Provided review and counsel on employee performance issues and salary adjustments

Responsible for overseeing staffing and recruiting function with direct part icipation in

s taffing of all management/exempt level positions.

Earlier experience as H uman Resource Manager:

New England Business Service (NEBS)

Human Resources Manager

Though hired for the position of Human Resource Manager for the Western Region Operations

of NEBS, I ini tially functioned as the local Project Lead responsible for the establishing the

Phoenix branch of this Massachusetts based organization. Once both a marketing office and

manufacturing facility had been established, my responsibilities ranged from staffing to policy

development, to administration of benefits, to t raining. After two years and the decision was

made to close the Phoenix locations, I was again made the Project Lead responsible for the

closure of the operations and facilities, as well as the termination or t ransfer of all employees. I

elected not to t ransfer to the Massachusetts headquarter.

Polymicro Technologies, Inc.

M anager, Human Resources and Administration

Worked directly with the CEO/President as a Strategic Business Partner. Provided leadership

and direction in all areas of Human Resources, with additional responsibili ty for managing

administrative functions of the organization.

E ducation

Prince George Community College, Largo, MD General Studies

Glendale Community College, Glendale, AZ General Studies

University of Phoenix, Phoenix, AZ Human Resource Management

HRCI (Human Resource Certification Institute)

Certifications

SPHR (Senior Human Resource Professional) 1998 - present

PHR (Professional in Human Resources) 1988 - 1998

Certified Community Mediator (former)

Training

Human Resource Management

Behavioral In terviewing

Train the Trainer

Diversity Awareness - Trainer Certification

Management Fundamental - Trainer certified

Ongoing attendance and participation in courses, conferences, and seminars primarily

focused on Human Resources, Diversity, Organizational Leadership, and Strategic

Development

C learance

Department of State MRPT, April 2009, Active

Department of State NACLC Investigation by OPM, cleared for "Position of T rust", 2009

Contact this candidate