Customer Service Human Resources
Resume:
Amber Culpepper
**** ****** **** ****, *********, TN 37919
***********@*****.***
profile
An individual with a strong human resources and operations management, who
successfully grew a business from start-up by way of effective business planning,
contract negotiations, creative sales techniques and innovative marketing
experience
The White Table of Knoxville, LLC, Knoxville, TN 2007-2010
Human Resources & Operations Manager
Successfully developed and operated a start-up event rental company from infancy
stages through stabilization and consistent growth and expansion
Performed and supervised all necessary functions of day-to-day operations
including sales, purchasing, staff management, customer service, vendor relations,
marketing and advertising, billing, inventory control, order fulfillment and
execution, office management and all other related roles
Developed persuasive presentation and sales contract negotiation skills for use in
presenting and finalizing exclusivity agreements
Successfully marketed products and services to individual customers and corporate
accounts alike, through both historically successful and newly developed,
innovative ideas and strategies; promoted and expanded physical presence and
visibility not only in existing markets but to other major cities in the
southeast; launched cost-effective nation-wide marketing campaigns; established
name and brand recognition and generated sales by various marketing techniques,
corporate account development and judicious placement of advertising
Consistently maintained a superior performance record through exceptional service,
follow-through, and specific attention to detail leading to consistently higher
sales
Analyzed complex situations, designed practical solutions, and implemented
cost-effective plans to consistently increase year-over-year and month-over-month
revenue; sustained this rapid growth until the eventual sale of the business,
averaging an annual sales increase of 203% and growing the overall value of the
business 1,050% in just three years
Recruited, trained, managed and developed personnel including assistant managers,
customer service professionals, administrative staff and production staff working
both full-time and part-time schedules and constantly worked to increase employee
motivation and incentives to meet and exceed sales targets
Continuously monitored and analyzed workforce effectiveness and applied necessary
changes to incentive-based compensation and other benefits while consistently
staying within or above market statistics
Developed, maintained and analyzed sales and expense budgets for all aspects of
operations for use in forecasting future performance and measuring past
performance
Clayton Homes, Knoxville, TN 2004-2007
Human Resources Coordinator
Ensured company-wide compliance with policies and procedures for 470 retail
locations across the country
Oversaw all pre-employment measures for the largest company in the retail
manufactured home industry, including negotiating and contracting with recruiting
agencies, ordering background checks and drug screens, compiling new-hire packets
and managing all other new-hire and pre-employment paperwork
Developed and implemented new and more efficient hiring procedures
Guided employment rollover for several large acquisitions and ensured compliance
with all federal/state laws
Counseled with management on disciplinary issues
Led the instruction of career development classes at corporate headquarters
attended by hundreds of team members in various roles and locations within the
company
Developed and enhanced innovative recruiting and retention programs
Denso Manufacturing Tennessee, Maryville, TN 2004
Human Resources/Associate Relations Intern
Assisted associates with daily questions and concerns
Represented Associate Relations department during new hire interviews
Assisted in disciplinary actions and documentation
Assisted in scheduling and implementing diversity training courses
Developed morale building tools and planned monthly morale activities
Participated in the recruitment of prospective new hires
EDUCATION
University of Tennessee, Knoxville, TN 2004
Bachelor of Science in Human Ecology
Minor in Psychology
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