Customer Service Technical Support

Kathleen M. McAllister

**** **** ** ******

Cleveland, Ohio

44102

216-***-**** (Home)

216-***-**** (Cell)

******@*********.***

OBJECTIVE

Secure a position in an Administrative position with a company that can utilize my educational and work

experience skills.

SKILL SUMMARY

For the past 3 years I have worked in several departments within Cuyahoga Community

College streamlining efficiency, and creating technical support systems that have saved

thousands in work hours and real dollars. I possess a cheery, personable attitude that

motivates others to change – even those who were formerly resistant. I also have 20 + years’

experience in the customer service industry, while raising two children and pursuing my

educational goals (which I am continuing at this moment. I am currently enrolled, needing

just 7 more courses to complete my degree program). I possess adept telephone skills, and

solid clerical skills. I am proficient at MS Access, Excel, Outlook, PowerPoint, Word, and

Windows as well.

WORK EXPERIENCE

Administrative Secretary, Cuyahoga Community College, Cleveland, Ohio 2009-2011

Work Study Student, Cuyahoga Community College, Cleveland, Ohio 2008-2009

Full-time College Student, Cuyahoga Community College, Cleveland, Ohio 2007-2009

Administrative Secretary

• Created Tracking Sheets, Spreadsheets and various Word documents designed to

streamline efficiency within various departments.

• Implemented support systems to further provide technical support to faculty, staff and

students.

• Answered telephones, handled mail, and exercised other basic clerical skills.

Work Study Student

• Provided technical support to faculty, staff and students.

• Exercised basic office skills.

• Worked with student/faculty specific software such as Banner.

Homemaker

• Provided daily activities for children and family.

• Assisted children with school work and school projects

• Maintained household budget, income, and homemaker duties.

EDUCATION

Max Hayes High School, Cleveland, Ohio General Equivalency Diploma

Cuyahoga Community College, Cleveland, Ohio Associate of Arts Degree

Currently working on completion of AA; 44 credit hours applied

References given upon request

Contact this candidate