Human Resources Manager

CHRIS SIMONE, PHR

**** ******** ● South Euclid, Ohio 44121 ● 440-***-**** ● *****.******@********.***

HUMAN RESOURCES MANAGER

Business focused Human Resource professional with more than 20 years’ experience and a career

distinguished by commended performance and proven results in both large and small

organizations. Demonstrated leadership and management across multi sites. Success in conflict

resolution and a proven problem solver with the ability to develop solutions to help deliver business

results. Expertise and key skills:

Strategic Leadership Organizational Development

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Employee Relations Training and Development

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Compensation / Benefit Programs Recruitment / Retention

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Performance Management Project / Process Management

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Infrastructure Design / Government Compliance

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Implementation

PROFESSIONAL EXPERIENCE

EZ ENERGY USA, INC., Seven Hills, OH 2009 to current

Owner/Operator of retail stores and gas stations in the Cleveland,

Mansfield and Pittsburgh markets.

Manager, Human Resources

Responsible for the HR leadership of retail stores in over 70 sites. Execution and management of

the HR function including recruiting, compensation, benefits, employee relations, training and

development (800 employees in multiple states)

• Developed employee handbook and roll out process for employees and managers.

Developed policies to meet the needs of the business and ensure legal compliance.

• Designed medical benefit plans to reduce company annual expense by 35%.

• Facilitated development of Company’s Core Values with executive team.

• Developed recruiting strategy for key positions resulting in a reduced time to fill jobs.

Initiated process for managers and employees to utilize on line HRIS system resulting in

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efficiencies and promoting self service environment.

PROGRESSIVE INSURANCE, Cleveland, OH 1999 to 2009

$12.5 billion auto insurance carrier, 3 largest in the U.S.

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Manager, Human Resources

Responsible for the strategic and tactical HR leadership for the Agency Sales Business and

Commercial Auto Operations Call Center (900 employees across the United States).

• Worked with senior Business Leaders on organizational development and design,

recruitment and retention strategies, performance management, and leadership

development.

• Provided direction, expertise and coaching to employees and managers to help develop

solutions to issues that impacted business results.

• Selected to lead and direct the Agency Sales Training and Communication teams.

• Decreased turnover by 50% in Distribution by identifying employee and manager needs and

providing appropriate solutions.

• Played a key role in Leadership Development and Talent Management that led to the

selection and development of senior managers.

• Managed a number of employee relations issues eliminating company legal risk.

• Project manager for a large reduction in force resulting in appropriate staffing levels and

retaining key contributors, while minimizing impact to the business and employee morale.

• Led a cross functional team that developed and designed the core skills, job requirements,

and promotional criteria for Sales Managers. Efforts resulted in consistent use of job

descriptions, employee selection and promotions, and improved employee satisfaction and

retention.

• Key contributor on Corporate HR Process teams including work place flexibility,

performance management, leadership development, and employee survey design.

• Managed and developed HR Consultants in multiple functions and locations.

WESTON, INC., Cleveland, OH 1994 to 1999

Delivers integrated, sustainable solutions for environmental restoration, property redevelopment,

design/build construction, green buildings and clean energy

Manager, Human Resources

Responsible for the design of the Human Resource function and the ongoing management of

recruiting and new hire orientations, compensation and benefits administration, overseeing

disciplinary and performance management, process, employee relations, and management training.

Managed leave of absence process, workers’ compensation, payroll, and vendor

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relationships.

Developed employee policy handbook covering work place issues including performance

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management, employment law, scheduling, and time off benefits.

Initiated and developed programs including telecommuting opportunities, flexible work

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schedules, and employee recognition programs to help promote a positive work

environment.

Negotiated benefit vendor contracts including medical, dental, vision, life insurance, and

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401(k) programs to improve efficiencies and benefits for the company.

Developed and conducted company’s first management training programs including

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performance management, workplace harassment, and selection process.

RICHMOND HEIGHTS GENERAL HOSPITAL, Cleveland, OH 1985 to 1994

A 220 bed osteopathic community hospital with a medical staff of 180 physicians

Payroll / Accounting Associate

Responsible for entire payroll function including tax preparation, bank reconciliations, and various

accounting reports.

• Implemented and organized company wide computerized time and attendance system that

improved efficiencies and effectiveness for the company.

• Initiated and developed formats and procedures for new payroll and benefit systems.

• Volunteered and participated on committees for the Women’s Guild, Federal Credit Union,

and United Way Campaigns.

EDUCATION / CERTIFICATIONS / VOLUNTEER EXPERIENCE

BA, Sociology, Cleveland State University, Cleveland, OH

PHR (Professional in Human Resources), 1997

Certified Trainer in Selection, Leadership Development, Employment Policies/Laws

and Emotional Intelligence

Dress For Success Career Counselor/Mentor Volunteer

TECHNICAL SKILLS

Highly Proficient with Microsoft Office, PeopleSoft

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