Customer Service High School
Resume:
Annamaria Foglia-Berrios
**** *. ********* ******, ************, PA 19134
E-mail: **********@*****.***
OBJECTIVE:
To obtain a position that will allow me to utilize my skills, experience, and work towards
advancement.
SKILLS:
Computer Knowledge
Word Processing (IBM/Apple/Digital/Word Perfect/Microsoft
Word/LegalKey)
Working reports
Data Entry/Order Entry
Filing/Typing
Copier (making copies & some copier maintenance)
Customer Service skills
EMPLOYMENT:
BALLARD SPAHR LLP, Phila, PA 08/2000 - 05/2010
Filing, answer/handle telephones for Records Help line for Attorney, Staff and
Customers. Taking care of the mail, formatting work as well as Data Entry work with LegalKey
system for client/matter files, word processing (Windows/Word Perfect), Process/request
materials for/from an off-site storage facility as well as from the Departments shelves, printing
out reports for Attorneys’ and staff, keeping track of Original forms of New Matters that have
opened by month and then client/matter #, Performed other office/customer service duties.
PEPPER HAMILTON LLP, Phila, PA 12/1997 - 08/2000
Filing, answer/handle telephones for transaction counter for file requests for Attorneys’
and/or staff, word processing(Windows/Word Perfect), printing out reports listing supervising
(handling) attorney and billing attorney for a client (elite/AS400 (Fulbrite) systems), formatting,
work with elite system for information of Client/Matter files, look/request files if at off-site
storage facility, some conflict training (AS400 (Fulbrite)/Elite systems), performed other
office/customer service duties.
CREDIT AMERICA, INCORPORATED, Phila, PA 08/1992 – 07/1994
Filing, responsible for incoming and outgoing mail, taking turns with other co-worker’s
picking up mail from the O.O. Box, answering telephones, word processing, typing, making
copies, taking care of the copier, working up schedules, typing appointment letters for salesman,
typing general office correspondence.
EMPLOYMENT (continued):
FARM JOURNAL PUBLISHING, Phila, PA 11/1992 – 11/1989
Working up reports to know magazine count, filing, telephones, word processing, typing,
some Wang computer work, S2020 Systems, IBM (charts), responsible for incoming and
outgoing mail for department, performed other general office duties.
BODEK & RHODES, Phila, PA 05/1988 – 11/1989
Answering telephones, order taking, order entry (data entry), typing, filing and customer
service duties.
NAVAL AVIATION SUPPLY OFFICE (ASO), Phila, PA 06/1987 – 01/1988
Typing, IBM and Apple word processing, filing, manning telephones and making copies.
PNB (CORESTATES BANK) Phila, PA 03/1987 – 06/1987
Coding cashed and travelers’ checks.
SILVER WALLCOVERING, INC, Phila, PA 01/1987 – 03/1987
Customer service, answering telephones, solving customers problems, and keeping files.
EDUCATION:
DeVry University, Phila, PA (Present)
Major: Business Administration/Security Management (Bachelor’s degree)
Calculated date of when degree will be obtained: December 2012
Mastbaum Vocational Technical High School, Phila, PA
Major: Business Management
High School Diploma, 06/1986
REFERENCES:
Will be furnished upon request.
Contact this candidate