Customer Service Sales
Resume:
Alex Palma
********@*****.***, *********@*****.***
Arrowbear Lake, Ca. 92382 Running Springs, Ca. 92382
•
Summary: Well-organized and efficient.
• Strong training skills.
• Skilled with computer systems and software.
• Skilled at organizing complex projects, defining project
priorities, and delegating tasks.
• Skilled at encouraging others and developing rapport.
• Quickly learn procedures and methods.
• Honest, friendly, outstanding communication skills.
• Semi-fluent in Spanish.
• Dependable - can work without supervision.
• Creative writing skills.
Accomplishments:
• Demonstrated ability to work effectively with clients.
• Demonstrated accuracy, attention to detail and ability to work
well in team environment.
• Achieved consistent client satisfaction.
• Able to create a workable schedule to meet deadlines
efficiently.
Experience:
01-28-2010 Radioshack, Inc. Big Bear Lake, Ca.
to present Sales Associate
• Sold products to business and industrial establishments and
individuals at store.
• Talked with customers on sales floor and by phone.
• Displayed and demonstrated product, using samples and
catalog, and emphasized salable features.
• Obtained and received merchandise, totaled bills, accepted
payments and made change for customers in retail store.
• Stocked shelves, counters, and tables with merchandise.
• Set up advertising displays and arranged merchandise on
counters and tables to promote sales.
• Answered customers' questions concerning location, price and
use of merchandise.
• Received merchandise selected by customers.
• Accepted payments and made change.
• Wrapped and bagged merchandise for customers.
• Cleaned shelves, counters, and tables.
• Calculated sales discount to determine price.
• Provided customer service in self-service store.
• Aided customers in locating merchandise.
• Answered questions from and provided information to
customers about merchandise for sale.
• Obtained merchandise from stockroom when merchandise
was not on floor.
• Arranged stock on shelves and racks in sales area.
• Inventoried stock.
• Analyzed technical requirements of customers wanting to
utilize electronic equipment.
• Determined feasibility of using standardized equipment.
04/2001 Quinn Company City of Industry
to 11/2009 Parts Salesperson
• Sold construction parts and equipment in repair facility and
parts store.
• Executed daily operations of Cycle Counts, Bin Counts as well
as inventory adjustment into database and tracking of changes
to Excel for Manager Review.
• Ascertained make, year and type of parts needed, inspected
worn, damaged, and defective parts to determine replacement
required, and advised customers of parts needed according to
description of malfunction.
• Wrote procedural instruction for training of new employees.
• Discussed use and features of various parts, based on
knowledge of machine and equipment, including
remanufactured parts, oils, tolling, tires and software.
• Was instrumental in reducing Emergency Service Fees as part
of Six Sigma Team.
• Read catalog, microfiche viewer, and computer for
replacement part stock number and price.
• Trained and managed thirteen employees and achieved
significant improvements in their productivity.
• Advised customers on substitution or modification of parts
when replacement was not available.
• Trained co-workers in Parts Research, Hosepress and
Warehouse Operations helping to build a more skilled
workforce and improving Customer Servicebuilding.
• Filled customers orders from stock.
• Supervised and managed Mr. Cash Account, a monthly
reconciliation of COD accounts, to improve income flow and
collect upon delinquent workorders.
• Marked and stored parts in warehouse and stockroom
according to prearranged system.
• Supervised thirteen employees, scheduled work hours,
resolved conflicts, determined salaries.
• Received and filled telephone, fax and email orders for parts.
• Sold merchandise, utilizing knowledge of products sold.
• Prepared sales slips and sales contracts.
• Received payments and obtained credit authorization.
• Spearheaded new training methods relating to parts research
and freight charge reduction efforts.
• Placed new merchandise into stock and on display.
• Took inventory of stock.
• Measured engine parts, using precision measuring
instruments, to determine whether similar parts could be
machined to required size.
• Restructured and improved Hosepress workflow for improved
leadtimes and better customer service.
• Handled complex service orders and hostile customers.
• Hired and discharged workers.
01/2000 Public Storage Inc Glendale CA
to 04/2001 Relief Property Manager
• Executed daily operations of leasing storage units, maintaining
facility and greeting new and existing customers.
• Handled complex service orders and hostile customers.
• Managed commercial, industrial and residential real estate
properties for clients.
• Prepared lease and rental agreements for lessees and
collected specified rents and impounds.
• Assisted with eviction of tenants.
06/1999 Preferred Personnel Inc. Los Angeles CA 90034
to 01/2000 Temporary Worker
• Cleaned work areas with brooms, rags and solvent.
• Kept office building in clean and orderly condition.
• Swept, mopped, scrubbed and vacuumed hallways, stairs and
office space.
• Emptied tenants' trash and garbage containers.
• Notified management concerning need for major repairs or
additions to lighting, heating and ventilating equipment.
Education: Montebello High School Montebello CA 90640
General Education / Diploma 1999
Languages:
English Fluent
Spanish Semi-Fluent
License: Forklift Certified
References: Available upon request
Contact this candidate