Customer Service Manager
Resume:
Valerie J Sawyers
*******.*******@*****.***
Redding, CA 96002
Dedicated customer service/operations manager with 20+ years of experience in banking, retail
and other business service settings. Consistently achieved record-high customer satisfaction rankings,
superior audit ratings, improvements to the bottom line and workplace productivity.
Respected builder and leader of customer focused teams; instill a shared, enthusiastic
commitment to customer service as a key driver of company goal attainment. Lead by example and
ensure the execution of all safety, security, quality and operations policies.
Areas of Expertise
Customer Service Management Customer Satisfaction Enhancement Teambuilding & Training
Complaint Handling & Resolution Staff Supervision Expense Reduction
Retail Operations Management Basic Accounting Principles Order Fulfillment
Records Organization & Meeting & Event Planning Policies & Procedures
Management Manuals
Internal Audit/Compliance
Report & Documentation
Preparation
Professional Experience
Property Tax Recon Independent Contractor 08/2007 current
Client Account Operations manager
Regional Tax Search Specialist/team leader
Essex Property Management Woodland Hills, CA 02/2007 01/2008
Accounts Payable Specialist (contract position)
Self Employed
River Oaks Educational Co op Reseda, CA 2004 2007
Teacher K 4th
US BANK Los Angeles Metro District 2000 2004
Branch Manager
District Operations Specialist
IKEA Baltimore, Md
Cash Office Supervisor/Customer Service 1998 1999
1st Business Bank Encino, CA 1989 1996
Regional Operations Manager
Profile Summary
Experienced professional, successful in many industries with primary focus on customer service, retention and profitability.
Education
Judson College Elgin, IL 1982
Chafee College Alta Loma various business courses
American Bankers Association
Bankers Compliance Group
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