Customer Service Management
Resume:
KEVIN A. GLOVER
*** ******** *******APT *B*BRONX, NY 10473*CELL 718-***-*****
*******@*****.***
S UMMARY OF QUALIFICATIONS
Ambitious and hard working, with a solid education in Business Management.
Organizational/Management
Implemented a new stock system, which increased productivity by four hours a week
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Assisted with routine day to day office procedures at the Benedict College Admitting
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o ffice and Wildlife Conservatory Society.
Moderated and distributed letters weekly to over 2,000 college students
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Assisted and interacted with customers in a busy environment
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Assembled large marketing packets for distribution for Tufenkian Carpets
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O ffice Skills
Proficient in Word, Excel and Power Point
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Experience in creating graphs and excel charts
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WORK HISTORY
Wild life Conservation Society, NY A ugust 2010- Present
O ffice Clerk/food Preparer
Assisted office staff with day to d ay b usiness functions
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In charge of organizing documents for office at Central Park Zoo
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Interact with customers and organize crowd control for Zoo area
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Independently maintained outside customer information stations throughout Central
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P ark Zoo facility
B ZB Investigators-Middletown, NY May 2 010- A ugust 2010
A ssistant Investigator
Assisted in investigations for Defense Counsel for Criminal and Civil cases
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Orchestrated evidence to confirm the validity of witness statements
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Assisted in surveillance on subjects
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Tufenkian Carpets, New York, NY May 2009 - A ugust 2009
Office Assistant
Assisted the Director of Customer Service
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Coordinated and prepared binders containing instructions of system operations
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Answered multi lined telephones
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Organized and managed mass mailings to 300 plus dealers
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Internship (Benedict School Of Business LLC) A ugust 2008 – January 2 009
Worked in a fast paced environment and made key decisions
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Developed business plans that increased productivity for the group
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Consistently produced results by deadline
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EDUCATION
BENEDICT COLLEGE
Bachelor of Science/ Business Management – May 2010
Pertinent Classes: Economics 1&2, International Business, Business Law, Principles of
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Management 1&2, Principles of Marketing, Accounting 1&2, Principles of Finance.
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