Administrative Assistant Customer Service
Resume:
Dallas, TX *****
Home phone: 214-***-****
Cell phone: 870-***-****
Email: **********@*****.***
LARESA LEE,
Administrative Assistant
A Minute and a Half's Synopsis
Ten years business and office experience for companies providing
services to the public. Manage, coordinate, organize and prioritize
personalized client, customer and employee services. Specialized
knowledge and experience in human resource functions ... residential
care facility issues ... health insurance ... and data technology
service and support.
- Interviewing applicants, customers and clients
- Verifying data and eligibility
- Providing information, resources and referrals
- Troubleshooting and resolving customer problems
- Computer work:
~ data compilation and reporting
~ research
~ claims processing
~ upgrades
~ account assistance
Type 65 WPM ... Well-versed in MS Office products ... Thinker, doer
and problem solver, with wide range of general office and customer
relationship skills ... Coordinate, prioritize and manage services
provided.
Continuing education:
training ~ human resources ~ risk management
safety and infection control ~ personal care
LARESA LEE 10010 Whitehurst Dr #1162 Dallas, TX 75243
Cell phone: 870-***-**** Email: **********@*****.***
Administrative Assistant
with ten years experience using general business and office skills,
with emphasis on workflow and productive client and company relationships
- Mature and positive attitude of "can do, will do." Interact comfortably
with supervisors, managers and other workers. Practice objectivity,
refraining from taking sides in co-worker disputes. Understand and relate
to employer (as well as employee) needs and concerns.
- Flexible dealing with changing policies, business practices and
technology growth. Self-motivated and empowered decision-maker accustomed
to setting goals and meeting fluctuating deadlines and priorities.
- Work well independently, embracing and mastering tasks and new skills.
Competent manager of time - monitor schedules, project completion,
workflow and overall responsibilities. Value confidentiality and
discretion.
- Understand importance of group and team cohesion, solutions- and value-
based thinking, plus actions that promote working together. Committed to
fostering inter-departmental communication and projecting "give and take"
attitude.
- Effective building loyal and motivated client base by listening
carefully, gathering details and following through on promises and
expectations. Analyze and determine needs and issues by using common
sense, diplomacy and problem solving skills.
- Confidently converse with and assist people from differing cultures and
socioeconomic levels.
BUSINESS SKILLS
Customer relationship management ... Supervising ... Presenting, training
and instructing ... Scheduling and calendar management ... Editing,
proofreading and document design ... Record keeping and data management ...
Payroll preparation ... Billing ... Banking and petty cash ... Purchasing
and inventory control
Human resources: Interviewing, hiring and lay-off preparations and
decisions ... Reference checking ... Salary and compensation ... Job
descriptions ... Orientations ... Planning and setup of in-services ...
Performance evaluations ... Workplace safety ... Processing of Workers
Compensation, unemployment, disability and insurance
Computer use: Microsoft Windows, Word, Excel, Access, Outlook, PowerPoint
and Works ... QuickBooks ... Adobe Acrobat ... Internet research and email
PERSONAL and WORK TRAITS
Mindful of costs, expenses and productivity ... Promoter of rapport
building and trust ... Quality-minded ... Creative thinker able to view
things from the whole perspective in order to see how various parts affect
each other ... Empowered and conscientious ... Outgoing and personable
LARESA LEE, page two
WORK HISTORY / EXPERIENCE
Resource Coordinator, 1/2009 to 2/2011
Arkansas Workforce Center, Crossett, AR
- Assist and instruct clients with job search, coordinating with management
team regarding placement issues ... Interview clients, making decisions
on eligibility for WIA services beyond self-assisted core services ...
Provide information on resources and referral options ... Compile and
tally electronic and manual data ... Prepare outgoing mail.
Administrative Assistant, 11/2004 to 12/2008
The Pillars of the Community, Crossett, AR (Level II Assisted Living
Facility)
- Took charge of new employee training ... hiring and lay-offs ...
scheduling ... employee verification forms, database, payroll, Workers
Compensation ... and personnel records ... Provided administrative
support for varying divisions and managers - including phone, meeting,
event and appointment scheduling and coordination ... Prepared all
company documents ... Upgraded office file systems ... Assisted visitors,
addressing questions and troubleshooting minor issues.
Medical Claim Screener II, 3/2001 to 6/2003
Blue Cross/Blue Shield, Richardson, TX
- Screened customer claims, verifying customer and provider information ...
Processed claims through to payment ... Researched billing codes to avoid
additional processing or adjustment time.
Customer Service Representative, 8/2000 to 9/2001
Alliance Data System, Dallas, TX (technology and service provider of
digital, mobile and emerging technologies involving customized and
transaction-based, data-driven marketing and loyalty solutions for large,
consumer-based industries)
- Provided customer support: assisted with accounts, including data system
setup, upgrades and service restoration ... Analyzed and resolved
performance and other issues.
EDUCATION and PROFESSIONAL DEVELOPMENT
University of Arkansas at Monticello, 2008 to present
20 credit hours earned toward Health Information Technology Degree
Training and Professional Development ... Compensation and Benefits
... Recruitment and Employee Selection ... Risk Management ...
Workplace Safety ... Infection Control ... Personal Care
Supporter and Advocate for Community Interaction and Volunteer Work
Contact this candidate