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Administrative Assistant Customer Service

Location:
Allen, Texas, 75013, United States
Posted:
March 23, 2011

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***** ********** ** *** ****

Dallas, TX *****

Home phone: (214) ***-****

Cell phone: (870) ***-****

Email: abhpp3@r.postjobfree.com

LARESA LEE,

Administrative Assistant

A Minute and a Half's Synopsis

Ten years business and office experience for companies providing

services to the public. Manage, coordinate, organize and prioritize

personalized client, customer and employee services. Specialized

knowledge and experience in human resource functions ... residential

care facility issues ... health insurance ... and data technology

service and support.

- Interviewing applicants, customers and clients

- Verifying data and eligibility

- Providing information, resources and referrals

- Troubleshooting and resolving customer problems

- Computer work:

~ data compilation and reporting

~ research

~ claims processing

~ upgrades

~ account assistance

Type 65 WPM ... Well-versed in MS Office products ... Thinker, doer

and problem solver, with wide range of general office and customer

relationship skills ... Coordinate, prioritize and manage services

provided.

Continuing education:

training ~ human resources ~ risk management

safety and infection control ~ personal care

LARESA LEE 10010 Whitehurst Dr #1162 Dallas, TX 75243

Cell phone: (870) ***-**** Email: abhpp3@r.postjobfree.com

Administrative Assistant

with ten years experience using general business and office skills,

with emphasis on workflow and productive client and company relationships

- Mature and positive attitude of "can do, will do." Interact comfortably

with supervisors, managers and other workers. Practice objectivity,

refraining from taking sides in co-worker disputes. Understand and relate

to employer (as well as employee) needs and concerns.

- Flexible dealing with changing policies, business practices and

technology growth. Self-motivated and empowered decision-maker accustomed

to setting goals and meeting fluctuating deadlines and priorities.

- Work well independently, embracing and mastering tasks and new skills.

Competent manager of time - monitor schedules, project completion,

workflow and overall responsibilities. Value confidentiality and

discretion.

- Understand importance of group and team cohesion, solutions- and value-

based thinking, plus actions that promote working together. Committed to

fostering inter-departmental communication and projecting "give and take"

attitude.

- Effective building loyal and motivated client base by listening

carefully, gathering details and following through on promises and

expectations. Analyze and determine needs and issues by using common

sense, diplomacy and problem solving skills.

- Confidently converse with and assist people from differing cultures and

socioeconomic levels.

BUSINESS SKILLS

Customer relationship management ... Supervising ... Presenting, training

and instructing ... Scheduling and calendar management ... Editing,

proofreading and document design ... Record keeping and data management ...

Payroll preparation ... Billing ... Banking and petty cash ... Purchasing

and inventory control

Human resources: Interviewing, hiring and lay-off preparations and

decisions ... Reference checking ... Salary and compensation ... Job

descriptions ... Orientations ... Planning and setup of in-services ...

Performance evaluations ... Workplace safety ... Processing of Workers

Compensation, unemployment, disability and insurance

Computer use: Microsoft Windows, Word, Excel, Access, Outlook, PowerPoint

and Works ... QuickBooks ... Adobe Acrobat ... Internet research and email

PERSONAL and WORK TRAITS

Mindful of costs, expenses and productivity ... Promoter of rapport

building and trust ... Quality-minded ... Creative thinker able to view

things from the whole perspective in order to see how various parts affect

each other ... Empowered and conscientious ... Outgoing and personable

LARESA LEE, page two

WORK HISTORY / EXPERIENCE

Resource Coordinator, 1/2009 to 2/2011

Arkansas Workforce Center, Crossett, AR

- Assist and instruct clients with job search, coordinating with management

team regarding placement issues ... Interview clients, making decisions

on eligibility for WIA services beyond self-assisted core services ...

Provide information on resources and referral options ... Compile and

tally electronic and manual data ... Prepare outgoing mail.

Administrative Assistant, 11/2004 to 12/2008

The Pillars of the Community, Crossett, AR (Level II Assisted Living

Facility)

- Took charge of new employee training ... hiring and lay-offs ...

scheduling ... employee verification forms, database, payroll, Workers

Compensation ... and personnel records ... Provided administrative

support for varying divisions and managers - including phone, meeting,

event and appointment scheduling and coordination ... Prepared all

company documents ... Upgraded office file systems ... Assisted visitors,

addressing questions and troubleshooting minor issues.

Medical Claim Screener II, 3/2001 to 6/2003

Blue Cross/Blue Shield, Richardson, TX

- Screened customer claims, verifying customer and provider information ...

Processed claims through to payment ... Researched billing codes to avoid

additional processing or adjustment time.

Customer Service Representative, 8/2000 to 9/2001

Alliance Data System, Dallas, TX (technology and service provider of

digital, mobile and emerging technologies involving customized and

transaction-based, data-driven marketing and loyalty solutions for large,

consumer-based industries)

- Provided customer support: assisted with accounts, including data system

setup, upgrades and service restoration ... Analyzed and resolved

performance and other issues.

EDUCATION and PROFESSIONAL DEVELOPMENT

University of Arkansas at Monticello, 2008 to present

20 credit hours earned toward Health Information Technology Degree

Training and Professional Development ... Compensation and Benefits

... Recruitment and Employee Selection ... Risk Management ...

Workplace Safety ... Infection Control ... Personal Care

Supporter and Advocate for Community Interaction and Volunteer Work



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