Manager Customer Service

Barbara J. Toft

*** *. ********* ******

Villa Park, IL 60181

Phone: 630 - 530 - 5073 Cell Phone: 630-***-****

SUMMARY

Extensive experience as an office manager, safety manager and as a human

resources manager.

Experienced in confidential and corporate matters

Have reduced the cost of insurance premiums that were paid for workman's

compensation, building and equipment, health / dental / life in six

different corporations.

Familiar with AP /AR and payroll automation systems - Quickbooks,

Peachtree, Excel, Lotus and Word.

Follow One Minute Manager, Time Management, Business Credit and Collection

applications

PROFESSIONAL EXPERIENCE

WALMART* - MAIN STORE (Division 01)

Assistant Manager 2003- 2010

I am a Proud Assistant Manager of store 1848 that was visited by our

CEO and President Mike Duke. Which has set the standards

for our region for neatness, well stock shelves, customer

service ranking of 86.1. and cleanliness. Directly

responsible for the direct supervision of 7 departments,

Supervisor directly a staff of 22 as well as manage an

entire store of 274 associates. Mentor 2 associates within

the store and 1 out of the store. Maintain compliance,

schedule associate hours, have weekly training meetings to

discuss current issues. Involved in Safety program as the

Management Sponsor. Am trained as a first responder, (CERT)

sponsored by Homeland Security. Maintain the Pest Control

program as well as the High Shrink Matrix and our National

Priorities to maintain integrity through price changes and

mark up and mark down of product. I hire, evaluate and

terminate as well as train all associates on a daily basis

to order merchandise, stock, and maintain a professional

department. Trained in Inventory Control for backroom

warehouse. My departments maintain a sales increase from

+19% to +35%. With this percentage my departments help

bring a quarterly bonus to all associates full time and

part time. I need to be familiar with all areas of the

store as well as Accounting, Human Resources, Invoicing,

Security, how to handle Pharmacy and Vision Center Patients

and understand HIPPA compliance. Liaison to our 2 tenants,

Watch Repair and Subway. I deal with all Facility

maintenance within the store when needed. Travel to other

stores to help out and was selected to join a team of 12 (

for 3 weeks) to enter a store as they were close to joining

the Union and help show and teach them how well the

management team can be and how it should work with the

staff. Store to date has not been Unionized! Maintain a

good consistent communications with Marketing Team on a

weekly basis.

WAL-MART - VISION CENTER (Division 30) Vision Center

Manager 2003- 2008

Directly responsible for the supervision of all Vision Center

Associates, Customer Service, Office P & L and budget,

inventory management, and Doctor relations. Supervise a

staff of between 7 and 10 Associates and try to mentor at

least 3 Associates from either Store 1848 or elsewhere.

Maintain HIPAA compliance, schedule employee hours, have

monthly training classes to discuss issues new and old, and

maintain District leading low shrink honors. Have

participated in Grand Openings of 9 new stores and have had 7

Associates go into the Wal-Mart Management Program. I am

involved in the Division 1 Safety Program as the Management

Sponsor - helping to achieve 284 days Accident Free. Mentor

the Division 1 Claims Manager. Am a CERT first responder

sponsored by Homeland Security. Have worked closely with our

local Chamber of Commerce, Muscular Dystrophy, CMN, Prevent

Blindness and numerous local Health Fairs. Have had 3

Associates go on to enter Optometry School. In 2004-2005 was

the #1 store for sun glasses sales in the Midwest. Have held

the largest in-store Health fare in the Chicagoland area,

raised $750 for Prevent Blindness in 2006. I have had the

opportunity as a Division 30 Manager to be a guest speaker

on Todd Libbra's District Manager Conference Call. Have

three times had the lowest shrink in my District including

the last 2 years in a row.

Barbara J. Toft

107 S. Princeton Avenue

Villa Park, IL 60181

Phone: 630 - 530 - 5073 Cell Phone: 630-***-****

ELITE MANUFACTURING TECHNOLOGIES Human Resource Manager

1995- 2003

Directly responsible for Accounting and Human Resources

functions for 3 separate umbrella companies providing general

office supervision to a staff of 5. Handled all orientation,

recruiting, benefits and payroll for over 100 employees.

Set up the corporation's first ever Health and Building

insurance programs. My review of the company's insurance

policies saved $18,000 in premiums for their building,

equipment and workman's compensation insurance by changing

carriers. Developed the first ever Company Handbook, Safety

Handbook and First Response Manual. Company liaison with

outside Accountants, Bankers and Insurance Agent. Served as

the Plan Administrator for the company's 401[k] program.

HUDSON SCREW MACHINE PRODUCTS Office Manager

1993-1995

Restructured and streamlined all office functions to adapt to

their new computer system. Made the final choices for both

hardware and software for new computer system LAN. Held

company wide training for adaptation to new computer system.

METALS TECHNOLOGY CORPORATION Office Manager

1992-1993

Responsible for office automation and EDP equipment,

inventory control, and purchasing of raw goods, materials

and supplies. In charge of human resource and payroll

functions for 115 total employees while directly supervising

6. Found new employee health insurance company saving the

company $20,000/year with better coverage. Supervised the

dispatch of 9 company drivers and expedited "next day" pick-

ups.

ROBERT C. WEISHEIT COMPANY Office Manager

1990-1992

Handled all AP / AR functions, purchasing of raw materials

and office supplies, maintained all sales and inventory

records and did all billing. Responsible for the full human

resource and payroll functions and medical / health

activities. Created customized data base programs for order

entry, bank reconciliations, inventory and Accounts

Payable. Was the company liaison with the outside

accountants, their corporate attorney and Leyden School

District student work program.

Barbara J. Toft

107 S. Princeton Avenue

Villa Park, IL 60181

Phone: 630 - 530 - 5073 Cell Phone: 630-***-****

SUN CHEMICAL CORPORATION Inventory Control Manager 1989-1990

Supervised a staff of 9 office employees. Responsible for

expediting of new orders, the purchase of raw materials and

supplies and maintaining the computer equipment. Handled

human resource functions for a plant of 100 union employees.

I interfaced with the Plant Manager to resolve and

expedite delivery and minimize any potential inventory

control problems.

KAR-RITE CORPORATION Corporate Office Manager

1983-1989

Responsible for all of the human resource functions for a 200+

employee international company with multiple offices in 3

states as well as Europe. Supervised 14 corporate office

employees in AP / AR, Data Processing, human resources,

payroll and customer service. Was the liaison with outside

accountants, insurance brokers, lawyers and computer service

providers. Solely responsible for all corporate

activities, board minutes and board reports. Developed the

annual "Kar-Rite Appreciation Day" for their top customers

and major suppliers.

EDUCATION

Graduated from Rich Central High School

World Trade Institute - Import / Export Certification

Time Management - Course Certificate

College of DuPage - Accounting Principles

Credit and Collection Procedures - Dun & Bradstreet and others

EEOC Seminars

Illinois Tooling and Manufacturing Association - Blue Print Reading

Certification

Better Presentations

Numerous OSHA Safety Seminars

Management Leadership 101

Situational Leadership training

Optical On-board (in house course) training

Hazardous Material Training

Fraud and Scam training

Community Emergency Response Team Member

Several Diversity Events

INTERESTS & ACTIVITIES

I enjoy participating in golf, bowling, gardening and being involved

in local community activities. I am a "retired" member of the

Illinois Jaycees, and was the 1984 President of the Elmhurst

Jaycees Women's Chapter. I have been selected as an "Outstanding

Young Woman in America" four times - in 1984, 1985 and again in

2004, and 2005. I am a recent graduate of 3 Citizen's Police Academies

- Villa Park, Lombard the the Dupage County Sheriff's Police Academy. I

have been a volunteer Bowling coach for Young Junior Bowlers at Lombard

Lanes in Lombard (now torn down) as well as a Committee Member for the

annual PBA Spina Bifida Professional Bowling Tournament held in June of

each year. In the past seven years we have raised over $100,000 for the

Northeast Chicago Spina Bifida Chapter.

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