Human Resources Manager
Resume:
Stephanie Drake
(e): ***********@*****.*** (p):913-***-**** 3600 Rainbow Blvd, #114, KCK 66103
HR & MANAGEMENT PROFILE: Dedicated and passionate about developing strong employee relations and
exceeding organizational goals. Solid reputation for implementing policies and procedures that positively
impact corporate responsibility, employee satisfaction, and overall productivity. Reputation for displaying
integrity and professionalism when communicating with professionals at all levels. Superior training,
facilitation, and management development skills. Adept at problem solving, decision making, and staff
motivation. Proven ability to maintain high levels of morale, while operating in compliance of Federal and
State laws and company policies and procedures. Goal driven with demonstrated strengths in multitasking
and prioritizing assignments.
CAREER SUMMARY:
Educational Enrichment PRESENT
Currently attending Ottawa University
Anticipated degree, Masters of Science, Human Resources
Anticipated graduation date is 05/2012
Family Dollar Store (Store Manager) 01/ 2009 – 02/ 2010
Oversaw the entire operation of the store:
Recruited, interviewed, hired, and terminated employees. Supervised, trained, developed, disciplined and
coached employees. Conducted exit interviews and monitored turnover rates.
Conducted financial functions such as cash management, payroll, and sales data analysis. Maintained
store expenses below budget by carrying out cost effective operating procedures such as pre-planning and
waste reduction. Achieved store level earnings and goals by effectively managing sales activities and
reporting.
Worked to ensure a positive customer experience for store consumers.
Provided employee protection and asset protection by supervising store security and safety.
Managed shift-scheduling and workloads by projecting business activity.
Had previous employment with the company. Was asked to return to the company by a District Sales
Manager because of satisfaction with previous work history with the company.
The Fountains of Greenbrier Sunrise Senior Living (Human Resources Manager) 07/ 2007 – 05/
2008
Operated as a One Person Human Resources Department and provided day-to-day services for more than
150+ employees:
Habitually utilized my extensive knowledge in Labor Relations. Investigated, identified and resolved
complex Human Resources situations. Explained policies and procedures to employees that needed
explanation regarding payroll, benefits, termination, administered and tracked leaves of absences, COBRA
and FMLA.
Maintained personnel records such as I-9 and medical files. Kept records on employee trainings to ensure
compliance with federal, state, and company policies and laws. Oversaw all unemployment claims and
issues.
Facilitated new hire orientation, open enrollment and training courses to hourly and management
employees. Taught training courses such as Harassment, OSHA, Safety, Progressive Disciplinary,
Compensation, etc….
Served as a member on the safety committee. Maintained the OSHA’s 300, 300A and 301 forms.
Managed all work-related incidents and worker’s compensation claims.
Supported management with performance appraisals, employee development and retention recovery.
Recruited, interviewed, hired, and terminated employees. Disciplined and coached employees. Conducted
exit interviews and monitored turnover rates.
Family Dollar Store (Store Manager)
Page 2 Tel: +1-913-***-**** Email: ***********@*****.***
Stephanie Drake Resume
Oversaw the entire operation of the store: 06/2006 -- 07/2007
Please see above Family Dollar Store Job Summary.
Brown Mackie College (Adjunct Instructor/ Part-Time) 10/ 2004 – 01/ 2007
Taught courses in HR Management, Business Ethics, Business Law, and Business Writing:
Designed instructional planning that met course competencies. Planned activities which supported lesson
objectives.
Established a learning environment that encouraged student involvement as well student success.
Was responsible for managing the learning environment by keeping accurate records, submitting grades
and other reports on time. Enforced school/campus academic and attendance policies.
Uni-Guard Security (Human Resources Manager) 04/ 2003 – 06/ 2006
Managed HR activity for 20+ Uni-Guard Security sites:
Provided day-to-day Human Resources operations for 400+ employees, including managing 4 Human
Resources employees.
Created and enforced a workforce planning strategy to make certain that there were a continuous flow of
qualified applicants to fill both current vacancies and future vacancies. Immediately after the plan was
executed, the turnaround time for filling vacancies went from an average of six weeks to an average of
two weeks.
Worked alongside the Vice President in rewriting and updating company policies and procedures to confirm
compliance with state and federal laws. Guided effective succession planning efforts.
Lead a job analysis project while working with account managers and various departments in rebuilding
job descriptions and job specifications to better match Uni-Guard’s mission with the needs of Uni-Guard’s
clients. Once the job descriptions were reconstructed, more suitable candidates were hired, and there
were a decrease in job terminations due to poor job performance. This Job Analysis Project allowed the
company to save money, and increased Uni-Guard’s client satisfaction rates.
Designed, developed, and implemented moral programs such as employee recognition and motivation to
help management with retention of talented employees. Once programs were implemented, immediate
positive feedback from management and employees were received and a high turnover rate began to
decrease.
Monitored Affirmative Action Plans/EEO-1 compliance.
Advised in a variety of Human Resource areas such as disciplinary, counseling, training and motivating.
Supported management with performance appraisals, employee development, and retention recovery.
Investigated, identified, and resolved complex Human Resources situations. Explained policies and
procedures to employees that needed explanation regarding payroll, benefits, termination, administered
and tracked leaves of absences, COBRA and FMLA. Ensured compliance with federal, state, and company
policies and laws. Utilized extensive knowledge in Labor Relations.
Facilitated new hire orientation, open enrollment and training courses to hourly and management
employees. Taught training courses such as Harassment, OSHA, Safety, Progressive Disciplinary,
Compensation, etc…
Recruited, interviewed, hired, and terminated employees. Trained, disciplined, and coached employees.
Conducted exit interviews and monitored turnover rates. Conducted HR audits to evaluate the
effectiveness and efficiency of programs and trainings.
Trac Staffing Services (Human Resources Coordinator/ Office Manager) 06/ 1995 – 12/ 2000
Employee planning, recruiting, selecting, staffing and hiring for industrial and clerical positions for Trac
Staffing’s Clients (Employers):
Focused on attracting and retaining qualified candidates for clients.
Acted as a Liaison between clients and employees. Administered Skills test for proper job placement.
Participated in career fairs and presented Pre-Employment Techniques to Welfare to work partners
Managed office and three direct employees.
PROFESSIONAL AFFILIATIONS
Stephanie Drake
(e): ***********@*****.*** (p):913-***-**** 3600 Rainbow Blvd, #114, KCK 66103
Member, Society for Human Resource Management (SHRM)
Member, Society of Human Resources Management of Johnson County
Nonprofit Connect
Former member, Kansas City Kansas Chamber of Commerce
EDUCATIONAL EXPERIENCE:
Webster University: Master of Arts, Business
Friend's University: Bachelor of Science, Human Resources Management
Johnson County Community College: Certificate, Managing Performance Problems
Nonprofit Connect: Fundraising Learning Circle, Dare to Delegate
MS SOFTWARE EXPERIENCE: HR SOFTWARE EXPERIENCE:
Microsoft Word Microsoft Excel PeopleSoft, ADP, SAP & Kronos
Microsoft PowerPoint Microsoft Outlook
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