Maintenance Human Resource

CAREER HIGHLIGHTS

Results-oriented, performance-driven, team-player possessing diverse range

of industry certifications and over 10 years experience in Technology,

Finance and Banking industry with Fortune 500 Companies. Strengths include

the following:

. Articulate technical information to users on various organizational

levels and technical concepts understanding.

. Strive to improve system component designs, amplify competence, and

reduce needs for duplication.

. Proficient in various operating systems, applications and hardware

with the ability to master new tools and technologies

quickly.

. Always ready to go extra mile to get the job done right and

contribute to organizational success.

AREAS OF EXPERTISE

Root Cause Analysis ? Rapid Issue Resolution ? System Implementation &

Improvement ? Scheduled & Ad Hoc Maintenance

Fast Ticket Response Times ? Network Connectivity Troubleshooting ?

Database Administration ? End-User Training & Support

CONSULTING & PROFESSIONAL EXPERIENCE

ROBERT & HALF TECHNOLOGY

AIG ? New York, NY

Functional Administrator - Consultant

11/2010-01/2011

Member on the team responsible for development and support of helpdesk

operations for People Click recruiting portal application; Assisted 400

human resource representatives worldwide with system issues, new user

setups and password resets;

Collaborated with vendor development team to resolve application errors;

Tested database functionality and suggested enhancements to simplify access

and use of the resources; Created training manuals to aid with swift

transition to new system.

. Setup training rooms eliminating need for helpdesk support assistance.

. Recommended freely available incident tracking system potentially saving

thousands of dollars in fees.

ARTECH INFORMATION SYSTEMS

IBM ? New York, NY

Helpdesk Support - Consultant

10/2010-11/2010

Supported 300+ users and ensured proper maintenance of hardware and

software during infrastructure upgrade process

which has been completed 2 weeks ahead of schedule; Responded to user

service requests; Deployed new workstations, notebooks and printers;

Installed operating systems, applications and drivers; Monitored and

troubleshot network connectivity; Performed system backups and created

images prior to upgrades.

GLOBAL RESOURCES

JP MORGAN ? Jersey City, NJ

Technical Field Support - Consultant

03/2010-09/2010

Provided support in hardware and software issue diagnosis; Troubleshot and

ensured proper maintenance of

workstations, printers and peripherals; Performed installations of branch

equipment; Replaced defective hardware,

and worked in partnership with the command center to resolve workstation

problems and guarantee network connectivity.

. Singlehandedly replaced defective hardware and PCs in flood affected

branch making it 100% operational the same day.

. One of the first technicians to contact during emergencies.

MTM ? New York, NY

Field Technician - Consultant

06/2009-02/2010

Conducted office redesigns, equipment setups, moves and changes of

servers, computers and other equipment for small

to medium size institutions; Ensured swift upgrade and improved ease of

access in order to enhance user experience;

Tested and troubleshot software, hardware and network connectivity to

ensure working order.

. Moved company's' entire computer infrastructure while supervising one

other available associate. Ensured company

network is fully operational after the setup.

PRO DATA ? New York, NY

Help Desk Support - (Part Time) - Consultant

09/2008-04/2009

Assisted 150+ users in different office locations in person and remotely;

Ensured proper maintenance of workstations,

laptops and printers: Responded to user service requests and swiftly

resolved trouble tickets to maximize system uptime;

Deployed new workstations and printers, installed operating systems,

applications and drivers; Performed regular backups

and created Ghost images prior to upgrades.

. Successfully eradicated virus outbreak ensuring uninterrupted

availability of resources.

. Solely upgraded Microsoft Office 2003 version to 2007 in the span

of 1 week for all the machines.

. Suggested and implemented a procedure to use Microsoft virtual

machines to avoid viruses, corruption and achieve

quick system recovery.

MANPOWER

JP MORGAN CHASE ? New York, NY

Data Analyst - Consultant

05/2008-08/2008

Assigned to develop and enhance commission reporting applications for GL

reports, P&L reports, and exception reports.

. Improved results accuracy and reduced manual reconciliation time 90% by

building sophisticated excel macros,

pivot tables and lookup functions.

LEAFSTONE STAFFING

UBS ? Weehawken, NJ

Data Analyst - Consultant

08/2006-04/2008

Reviewed fraud alert reports and resolved any questionable accounts of

clients suspected to be involved in fraudulent activities with legal team;

Retrieved 6000 consent letters from clients and domestic branches to ensure

successful merger of Piper-Jaffray clients accounts securing millions of

dollars in new revenue; Executed independent audit review of cash

management reports for high net worth clients in compliance with SAS 70 and

SOX 404 rules, and resolved discrepancies with financial advisors.

. Enhanced process of retrieving securities information essential for

fixed income desk operations by developing automatic process for

delivery of data from Bloomberg and Intranet, and created sophisticated

excel models macros, lookup functions

and pivot tables that decreased manual process time by 90%.

ALTERNATIVE INVESTMENT SOLUTIONS ? Hackensack, NJ

Business Analyst - Consultant

11/2005-01/2006

Assisted integration manager in the development of operations

infrastructure; Configured hardware and software programs

for new and existing workstations; Monitored network connectivity and

collaborated with the outsourced technology

support help desk to ensure uninterrupted flow of services.

. Improved manual P&L reports reconciliation process time by 90% creating

complicated excel macros, pivot tables

and lookup functions.

MOODYS INVESTORS SERVICES ? New York, NY

Senior Statistical Analyst

03/2000-06/2004

Managed and performed maintenance of securities rating database; Analyzed

pricing supplements and prospectuses, as well as created SQL query reports

to locate and eliminate duplicates or edit existing securities; Oversaw the

rating cycle, verifying and approving of final ratings to ensure accuracy;

Provided assistance to rating analysts with proper rating procedures;

Researched new companies' portfolios to attract new clients which resulted

in the development and expansion of the market coverage along with creation

of new resources of revenue.

. Assumed responsibility for supporting financial market data

applications within the New York office, and functioned

effectively as liaison between IT and other departments along with the

external vendors Bloomberg, Dealogic to assure uninterrupted flow of

electronic services essential for the daily operations.

. Established and implemented a language translator that enhanced

translation of documents from offices in other countries into English.

TECHNICAL PROFICIENCIES

Certifications: MCP Network+ A+

Platforms: Windows XP Vista Win7 Linux / Ubuntu MAC

Hardware: Desktops and notebooks Printers Scanners Hubs Routers

Switches

Network: TCP/IPs DHCP WIN Wireless Security WEP WAP WAP2

Switched Network Troubleshooting Securing Expanded Network

Understanding of Virtual Private Networks

Applications: Microsoft Office 2003, 2007 Active Directory

Norton/McAfee Anti-Virus Norton/Ghost Backup Imaging Team-

Viewer remote assistance Access/ SQL queries VMware

Microsoft Virtual PC

EDUCATION

Dual Degree in Computer Information Systems And Human Resource Management,

minor Finance

Baruch College, Zicklin School of Business, New York, NY

PROFESSIONAL TRAINING

A+ N+ MCP MCSA Cisco Training (2010) ( Very-Staff, New York,

NY[pic]

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