Customer Service Project
Resume:
Richard L. Reed II
***** ********* ***** ( Rancho Cordova, CA 95742
916-***-**** / *******@*******.***
Analytical Project Coordinator
Productive, ethical, responsible and self-disciplined Analytical Project
Coordinator with extensive experience in the management of laboratory staff
and projects, laboratory bench duties, with the ability to manage a variety
of analytical problems and client inquiries with efficient and successful
resolutions. Committed to professional excellence.
Summary of Qualifications
o Notary Public and Certified Loan Agent
o More than nineteen years of Analytical Laboratory experience
o More than nineteen years as an Analytical Chemist
o More than fifteen years of Analytical Method Development experience
o More than eleven years of project management/supervision
o Ability to manage multiple tasks without compromise to quality or
productivity
o Excellent organizational, coordination and analytical skills
o Professional phone etiquette
o Internet research abilities
o Database management skills
o Time management skills
o Ability to communicate effectively, both verbally and in writing
o Extensive knowledge of supply ordering and inventory control
o Equipment maintenance and documentation skills
o Ability to compile information and prepare reports
o Software expertise includes Microsoft Word, Excel (XP and 2007),
Outlook/Outlook Express, Corel Word Perfect, and Adobe.
Professional Experience
Notary Public/Certified Loan Signing Agent, April 2010 - Present
o Perform notarizations for individuals, local companies and nationwide
signing companies
o Background verified and approved by California Secretary of State, the
FBI and the Department of Justice
o Currently Bonded by the state of California and possess Error and
Omissions Insurance
o Provide a professional and reliable service while maintaining strict
confidentiality of personal information
Independent Inspector, August 2010 - Present
o Provide a third party inspection of local businesses
o Provide evidence of the secure maintenance of confidential client
information
o Enter and upload inspection results to appropriate company website
o Provide a professional and reliable service while maintaining strict
confidentiality of personal information
Morse Laboratories Inc./LLC November 1990 - November 2009
Morse Laboratories Inc./LLC is a pesticide residue laboratory founded in
1935 that supports product registrations for agricultural chemical
companies and employs 30 to 40 people. In 2009, it was acquired by ABC
Laboratories Inc.
Senior Analytical Project Coordinator (July 1998 - November 2009)
o Overall direction and coordination of analytical team to provide
client services
o Serve as Study Director on projects when required
o Method development when necessary
o Responsible for all aspects of assigned projects, including serving as
the Sponsor's point of contact
( Teach, instruct, and serve as mentor to team of laboratory technicians
( Ensure adherence to protocols, standard operating procedures (SOPs),
and GLP requirements is maintained
( Maintain quality control for data generated by analytical team
o Compose, review and edit analytical reports for accuracy and to ensure
that the Sponsors requirements for submission to Federal and State
regulatory agencies are achieved
o Manage analytical team database, including monthly revenue, profit
projections, and supply and equipment management and scheduling
o Sample collection of water (pond, lake and river), soil, sediment,
grass. Setup and collection of worker exposure samples for analytical
stability and weathering studies
Laboratory Technician II (November 1990 - July 1998)
o Perform analytical analyses using standard operating procedures under
GLP requirements
o Sample and prepare control samples using appropriate equipment
according to established SOPs
o Maintain analytical equipment (per SOPs) and workspace to managements
standards
o Preparation of analytical standards and reagents for the analytical
methods
o Maintain analytical deadlines
Asphalt Technologies, Inc. (April 1990 - June 1990)
Laboratory Technician
o Perform aggregate and emulsion compatibility testing
o Aggregate field collection
o Emulsion research and development
California Veterinary Diagnostics, Inc. (October 1985 - November 1989)
Sales/Customer Service Representative (February 1989 - November 1989)
o Present laboratory services to potential new clients
o Preform services calls on current customers for service status and
solve individual problems
Microbiology Laboratory Assistant II (July 1986 - February 1989)
o Responsible for organizing workload to meet time sensitive deadlines
for cultures, immunology and parasitology samples
Hematology Laboratory Assistant I (October 1985 - July 1986)
o Coulter whole blood analyzer operator.
o Performed other testing (blood slides, hematocrit and coagulation)
Education
California State University, Sacramento
B.S. Biological Science, Minor Chemistry
Continuing Education
o Computer Skills
o Windows XP, 2007, Microsoft Word, Excel, PowerPoint, Outlook, Corel
WordPerfect, Adobe PDF
o Professional Training
o Coaching Skills for Managers and Supervisors
Fred Pryor Seminar, Sacramento, California, June 19, 2007
o American Red Cross Adult CPR
Sacramento, California, July 12, 2007, April 10, 2003, April 11, 2002,
January 20, 2000, December 3, 1998
o American Red Cross Adult CPR/Standard First Aid
Sacramento, California, March 5, 2005, February 15, 2001
o Mistake-free Grammar and Proofreading, Fred Pryor Seminar,
Sacramento, California, April 20, 2001
o Business Writing for Results, Fred Pryor Seminar
Sacramento California, May 6, 1999
o Managing Multiple Priorities
Dun & Bradstreet, Sacramento, California, December 9, 1998
o Interpersonal Communication Skills
Career Track, Sacramento, California, February 23, 1998
Professional Organizational Memberships
o California Water Environmental Association
o Association of Professional Notaries
o Association of Certified Signing Agents
Professional/Personal References
o Nancy Maliani 916-***-****
o Josh Bryant 916-***-****
o James E. Hargraves 916-***-****
Contact this candidate