Customer Service Manager
Resume:
Erica Conallen
Philadelphia, PA 19145
*************@*******.***
Objective
To obtain a position which will provide me the opportunity to utilize the
managerial, analytical and interpersonal skills which I have acquired.
Overview
A successful background in customer service and recognized for the highest
standards of quality service and professionalism with a focus on continuous
improvement. Strong organizational and problem-solving abilities, clearly
illustrate sound judgment in establishing priorities and making decisions.
Dedicated to excellence and committed to success.
Experience
STAY AT HOME MOM 2005-Present
DANIEL S. BERNSTEIN, DMD 2003-2005
Office Manager
Coordinated all office operations, efficiently answered multi-line phone
system, scheduled and confirmed New Patient, Daily, Emergency and Failed
appointments and instilled an excellent greeting method and attitude in
welcoming patients into the practice. Responsible for preparing patient
files, invoices and all accounts receivable. Monitored all reports: end of
week, monthly and yearly. Occasionally assisted Doctor in room with
charting of patient's dental and medical history or chief concerns.
Discussed and reviewed Doctor's treatment plans with patients and verified
insurance coverage as well as implemented other financial arrangements.
Held daily morning meetings with other staff members and Doctor to
facilitate and achieve the highest level of productivity each day.
Infrequently defused and satisfied disgruntled patients by tactfully
addressing their concerns.
ARACOR SEARCH & ABSTRACT SERVICES, INC. 2000-2003
Customer Service Supervisor & Production Manager Assistant
Directly supervised 2 employees and oversaw the coordination and production
of all work throughout the company. Kept daily, weekly and monthly status
reports flowing for several different departments. Ensured and maintained
complete client satisfaction with constant phone and email contact.
HOSPITAL OF THE UNIVERSITY OF PENNSYLVANIA 1998-2000
Administrative Assistant - Department of Neurosurgery
Scheduled all patient appointments and procedures. Filed Disability forms
and processed all medical billing. Organized and managed patient care
hours, triage high volume of phone calls. Occasionally assisted in
research for Academic requirements.
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