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Customer Service Manager

Location:
Philadelphia, Pennsylvania, 19145, United States
Posted:
March 22, 2011

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Erica Conallen

**** ***** **** ******

Philadelphia, PA 19145

267.***.****

abhpg3@r.postjobfree.com

Objective

To obtain a position which will provide me the opportunity to utilize the

managerial, analytical and interpersonal skills which I have acquired.

Overview

A successful background in customer service and recognized for the highest

standards of quality service and professionalism with a focus on continuous

improvement. Strong organizational and problem-solving abilities, clearly

illustrate sound judgment in establishing priorities and making decisions.

Dedicated to excellence and committed to success.

Experience

STAY AT HOME MOM 2005-Present

DANIEL S. BERNSTEIN, DMD 2003-2005

Office Manager

Coordinated all office operations, efficiently answered multi-line phone

system, scheduled and confirmed New Patient, Daily, Emergency and Failed

appointments and instilled an excellent greeting method and attitude in

welcoming patients into the practice. Responsible for preparing patient

files, invoices and all accounts receivable. Monitored all reports: end of

week, monthly and yearly. Occasionally assisted Doctor in room with

charting of patient's dental and medical history or chief concerns.

Discussed and reviewed Doctor's treatment plans with patients and verified

insurance coverage as well as implemented other financial arrangements.

Held daily morning meetings with other staff members and Doctor to

facilitate and achieve the highest level of productivity each day.

Infrequently defused and satisfied disgruntled patients by tactfully

addressing their concerns.

ARACOR SEARCH & ABSTRACT SERVICES, INC. 2000-2003

Customer Service Supervisor & Production Manager Assistant

Directly supervised 2 employees and oversaw the coordination and production

of all work throughout the company. Kept daily, weekly and monthly status

reports flowing for several different departments. Ensured and maintained

complete client satisfaction with constant phone and email contact.

HOSPITAL OF THE UNIVERSITY OF PENNSYLVANIA 1998-2000

Administrative Assistant - Department of Neurosurgery

Scheduled all patient appointments and procedures. Filed Disability forms

and processed all medical billing. Organized and managed patient care

hours, triage high volume of phone calls. Occasionally assisted in

research for Academic requirements.



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