Customer Service Project Manager

**** *. **** ****** . ********, Co. *****

Phone 303-***-**** . E-mail ***********@*****.***

Cathy Monarez

Objective:

Seeking a Career in a Highly Mobile and Mission

Focused Environment

Employment:

[ 11-01-1991 - 08-07-2009 ] AAA Waterproofing,

Inc. Denver, Colorado

Residential Office and Project Manager

Residential Manager for a sub-contractor that

provided a variety of waterproofing services to

residential and commercial building contractors.

Prepared estimates, proposals and quoted unit

pricing per construction plans and engineer

specifications.

Worked closely with building contractors,

homeowners and engineers concerning product

information, job specifications, costs, scheduling

and safety concerns.

Analyzed all costs, negotiated contracts and

resolved contractual and insurance issues.

Hired, trained and supervised 10 to 12 work crews,

noting job proficiency, safety awareness, equipment

and tool maintenance, team work and completion of

paperwork. (Very low turn over rate).

Scheduled and prepared all daily work orders as to

job locations, specifications and material

required.

Communicated with contractors and work crews

through out the day to ensure all work was being

completed in a timely and efficient manner.

Prepared work orders, posted to the general ledger

and generated all invoices for billing of services

performed.

Responsible for all residential account receivable

duties, including the tracking of over due

accounts, product inventory, problem solving and

settling disputes.

Proposed and billed out over 2 million in

residential services yearly.

KNOWLEDGE AND SKILLS:

Proficient in the use of all office equipment

Strong computer skills, accounting software, MS,

Excel, etc.

Ability to multi task, good oral and written

communication skills

Attention to detail and accuracy and strong

organizational skills

High Quality Customer Service and Problem Solving

skills

Bilingual, fast learner and work well with others

Detailed Oriented

Education:

[ 1966-1979 ] Santa Fe Senior

High School Santa Fe, New Mexico

Basic Education

Diploma

References:

Available Upon Request

PREVIOUS EXPERIENCE: Ten years of Customer Service, Supervision and

Account Receivable in Construction and Public Service Fields.

Contact this candidate