Manager Management
Resume:
Karen Spuriel-Coleman
Philadelphia, Pennsylvania 19145
************@*******.***
Strengths
I am a versatile professional that possess leadership qualities, and excellent hands-on
experience in developing/implementing the delivery of service. Moreover, years experience in
senior management and excellent formal and informal turnaround skills with the ability to
ensure contract development and negotiations.
SUMMARY OF QUALIFICATIONS
Innovative professional with 20 years of progressive experience within the social services
industry and skills to drive delivery of service growth, capitalize on new revenue
potential and manage all aspects of daily business operations.
Expertise in needs assessment, marketing, financial management, administration, and
staff training, supervision, motivation and mentoring.
Proactive leader with refined business acumen and exemplary people skills. Facilitate a
team approach to achieve organizational objectives, increase productivity, and enhance
employee morale.
Quick study, with an ability to easily grasp and put into application new ideas, concepts,
methods and technologies, innovative and self-motivated team player/builder.
Exceptional leadership, organizational, oral/written communication, interpersonal
analytical and problem resolution skills. Thrive in both independent and collaborative
work environments.
Sound experience with substance abuse consumers and the ability to develop
relationships with consumers without becoming too emotionally involved.
Extensive knowledge of family violence treatment, child welfare, and child sexual abuse
assessments and therapeutic interventions.
Special organization skills, goal-oriented, proactive, excellent at reporting, and
tremendously persistent.
BPUM Child Development Center Camden, New Jersey
12/09-present
Director
Responsible for overseeing the planning, development, evaluation and
implementation of National Association for the Education of Young Children
(NAEYC) accreditation process within the daycare.
Responsible for developing incentive plans that is based on domains of
excellence.
Manage a workplace of 25 employees with two middle management teams.
Responsible for creating mutual stakeholder work teams around service and quality
delivery.
Responsible for directing early intervention, federal waiver, children and adults services,
forensics and psychological divisions.
Responsible to provide high quality education and nurturing programs children
and families.
Responsible for staff support and development, support for daily program operations,
oversight of curriculum and program planning.
Girls Incorporated
6/07- 6/09
Family Services Manager
Led a team of social workers that provided services for children, which had experienced
child abuse and/or neglect that was referred by the Department of Human Services for In
Home protective services.
Implemented and developed staff trainings to ensure that all mandated requirements
are met.
Deployed and monitored each social workers caseload that significantly influences the
delivery of services.
Resolved and provided clinical direction and support regarding case management
Weekly during supervision.
Managed the service delivery plan, including content development, and quality
assurance.
Men and Women for Human Excellence, Inc.
9/06-6/07
Therapist
Provided assessments, diagnosis, and treatment for psychological illnesses
through casework and individual and group to promote maximum benefits
from services provided.
Evaluated each consumer at admission and formulated appropriate treatment plan to
ensure client specific needs were met.
Re-evaluated at appropriate intervals with those consumers on a regular basis along with
maintained records in accordance with policies of the Community Behavioral Health and
the facility in order to comply with regulations.
Implemented and administered orientation that informed and clarified for consumers and
their families the facility policies and resources.
Provided diagnostic impressions of case histories and clinical assessment to other health
care staff along with judicial personnel when appropriate reports were needed.
Head Start Learning Tree, Philadelphia, PA 9/01-
9/06
Program Governance
Served as a liaison for the Policy Council Board, Grantee Board, and the
Program Director to Head Start Learning Tree which, administers $5.3 million
grant to provide service to children from the age of 3 to 5 year old and
families within the Southwest, West, and South Philadelphia area.
Maintained accountability for program delivery, coordinate and administer all contractual
agreements, bank balances, financial report for grantees, monitor progress, conducted
technical assistance that enhanced policies/ procedures, and reported directly to the
board of directors.
Developed and assisted in the development of program policies and procedures, and
implemented and monitored the evaluation procedures for program services.
Implemented strategic planning; conducted community assessments yearly and
generated reports.
Developed relationships with key stakeholders, which created various partnerships with
nonprofit and state agencies working on community development issues such as
affordable housing, employment opportunities, and literacy proactively.
Implemented a Shared Governance Agreement between the governing bodies, which
entails a finance committee, personnel committee, and planning committee to ensure
shared decision- making process is carried out.
Coordinated the volunteer/interns services for participants pursuing their degree, welfare
to work program, and high school seniors.
Head Start Learning Tree, Philadelphia, PA 9/98-9/01
Case Manager
Established and presented prevention support services for the Head Start population.
Recruited, collected the necessary documentation for enrollment of children in the Head Start
program.
Assessed and assisted families determine their strengths and goals for an increased quality of life,
which was completed through the family service plan.
Developed and implemented workshops targeted to meet the needs of the families, such as housing,
employment, substance abuse, and domestic/family violence.
Attended and presented documentation for case management team meetings.
EDUCATION
Master Degree of Science in Administration with a concentration Graduation May
2011
In Human Resource Management
Lincoln University, Philadelphia, Pennsylvania
MS- MASTER OF HUMAN SERVICES
Lincoln University, Philadelphia, Pennsylvania May 2006
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