Customer Service Sales

Tabassum Hassan

**** **** ***** **.

********@*****.***

Houston, TX 77099

Mobile: 347-***-****

OBJECTIVE

To secure a position with a firm that will capitalize on my education,

entrepreneurial skills and experience while offering opportunities for

personal and professional growth.

EDUCATION

Mercy College New

York, NY

Expected Graduation Date: June 2011

Bachelor of Science, Business Administration

Specializations: Human Resource Management

WORK EXPERIENCE

St. Luke's Episcopal Hospital

Houston, TX

Volunteering in Marketing Research

12/10-03/11

> Market research investigating local medical practices that refer to

transplant center

> Maintaining spreadsheet with key market research and updating it where

necessary

> Organizing marketing materials and giveaways

> Organizing media spokesperson information for easy reference and

access

S.F. News Inc. New

York, NY

Operation Support Assistant

09/08-09/10

> Knowledge of Conflict Resolution, and Customer Relations

> Managed full-and-part time employees in areas of interviewing, hiring,

training, and scheduling

> Maintained Inventory Control levels in areas of product replenishment

and re-stocks

> Researched product pricing and availability, and processed merchandise

orders through multiple vendors

Queens County Savings Bank

Ridgewood, NY

Senior Teller/Customer Representative

05/05-08/08

> Received deposits, counted and verified currency

> Managed Auditing of Teller Drawers

> Responsible for overseeing large dollar amount transactions for entire

Teller Stuff

> Observed restrictions and posted transactions while enforcing policies

and procedures

> Worked in the vault, responsible for supervising the safety deposit

boxes

> Inputted daily financial data in the computer

> Cross sold bank services to existing and new customers

> Meeting required sales goals everyday

> Addressed customers concerns daily via phone calls

> Balanced each day's transactions and verified cash totals

> Assisted management in opening and closing branch

Eckerd Pharmacy Woodside, NY

Photo Technician/Cashier/Customer Service Associate

02/04-05/05

> Supervised photo lab and provided the highest level of customer

service

> Responsible for cash and credit card transactions

> Managed Cashiering activities in areas of purchasing, returns, and

exchanges, and enforced store policies

> Interfaced with vendors concerning pricing, availability, damaged

product, buy-backs, and special orders

> Maintaining and operating high volume retail store

QUALIFICATIONS

Familiar with Microsoft Office (Excel, Word, Access, PowerPoint, and

Outlook), Adobe Photoshop, Type 65 WPM

Fluent in English, Bengali and Hindi

Administrative Skills: Data Entry, Faxing, Filing, Scanning, Typing,

General Telephone Etiquette

Other Skills: Exceptionally organized, detail oriented and able to

multitask efficiently, hard-working, a fast learner, very receptive and

responsive feedback. Strong sales background with a very team oriented

spirit with excellent communication skills, leadership qualities and

exceptional public speaking abilities.

Contact this candidate