Manager Customer Service

Location:

Posted:

March 26, 2011

IVETA STEFANOVA

ARLINGTON HEIGHTS, IL 60005

E-mail : *******@*******.***

EDUCATION:

University of Phoenix-Phoenix, Arizona-Major: Bachelor in Science in

Management. Graduation date June 30th, 2010

Business Education, Berkeley Adult School, Berkeley, California: 2002-2003

Subject Studied: Microsoft Word, Excel, Typing

University of Chemistry and Metallurgy- Sofia, Bulgaria-1996-2001

Subject Studied: Non Ferrous Metals.

-did not graduate

SPECIAL SKILLS: Speak, read and write Bulgarian.

EXPERIENCE:

Shift Manager: Aldi Inc. April 2007-present. 550 Golf Rd. Arlington

Heights, IL 60005.

Responsibilities: The shift manager manages the store in the absence of the

store manager; assigns the daily duties to the employees, provides customer

service; makes the orders for the day; enters payroll, balance the

cashiers' drawers at the end of the day; assists the store manager in

budget preparation, bookkeeping, scheduling, and achieving the store's

productivity goals as well as perform inventory controls on a daily basis.

Receiving manager: Bancroft Clothing Co. Berkeley, California- March 2003-

June 2005.

Responsibilities: Receiving freight, processing and labeling the

merchandise, making the necessary adjustments and paying the invoices,

customer service.

Assistant Department Manager: Bancroft Clothing Co., Berkeley, California.

Jan. 2003-June 2003

Duties: Responsible for everyday duties schedule, for assigning breaks and

lunches, assigning projects for all employees in the department;

responsible for returns and exchanges and merchandising the new products.

Cashier: Bancroft Clothing Co., Berkeley California, March 2002-Jan. 2003

Duties: Ringing purchases for over $10,000 daily. Totaling register at

close of day, preparing daily cash reports and sorted checks, customer

service.

Sales person: Gap Inc., Oakland, California-Oct. 2001-March 2002.

Duties: Operated cash register, helped customers, answered phones.