Customer Service Administrative Assistant

AMANDA R. ARAGON

CONTACT INFORMATION

***** ******* ****** . ***** ******, CALIFORNIA 92557

CELL PHONE: 951/375-9941

EMAIL: ***********@*****.***

PROFILE

. Organized, outgoing and reliable Administrative Assistant

knowledgeable in self-directed positions requiring office

support, reception and administrative abilities.

. Enthusiastic to master new skills and excels in a fast-

paced environment completing many tasks in an organized

manner.

. Outstanding customer service, telephone etiquette and

computer skills with proficiency in MS Word, Excel,

Outlook, Powerpoint, and Quickbooks 2003 & 2007.

EXPERIENCE

CREASON & AARVIG, LLP, Riverside, California.07/2007-Present

Well established and respected civil litigation law firm.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Greet and direct all incoming guests in a friendly and professional manner.

Answer and route all incoming calls.

File and maintain an organized filing system.

Process all incoming mail, faxes and packages (UPS, Fedex, OnTrac) daily;

distribute as necessary.

Log and process all outgoing mail and packages (UPS, Fedex, OnTrac) daily.

Keep inventory on all office supplies; re-order and stock supplies as

needed.

Upkeep local office areas and prepare conference room for meetings and

depositions.

Generate new case numbers using TABS program and create new files.

Transcribe documents (60+ WPM), make copies, and run errands.

Provide tech support.

Update law books.

Close, record and box closed files.

Upkeep and update Policies & Procedures Manual.

Follow through with research/special projects and tasks as assigned.

Provide high-level administrative support by conducting research,

preparing, reports, handling information requests, and performing clerical

functions.

Train and supervise lower-level clerical staff.

Prepare and log expense Excel spread sheets.

Log, post and process all incoming A/P charges to client accounts sing

TABS.

Correct pre-bills, and finalize bills.

Match corresponding cost documents to client invoices and process.

Input attorney's monthly expenses and process checks.

File A/P and A/R.

Set-up new employee personnel files and process all benefit forms.

Maintain Human Resource files, personnel files and all bank reconciliation

files.

Maintain office accounts.

Make bank deposits.

Provide direct administrative support to Office Manager, Legal Secretary

and Attorney's.

HILTON RESERVATIONS & CUSTOMER CARE, Hemet, California. Oct. 2006 - June

2007

Reservation call center for the contemporary luxury brand of The Hilton

Family of Hotels.

RESERVATION AGENT

Provide outstanding customer service as first point as contact for Hilton

Hotels.

Receive 200+ daily inbound calls for all Hilton Worldwide brands.

Use effective listening to secure hotel accommodations using credit cards.

Create and maintain information in new and existing Hilton Honor accounts.

Communicate effective both verbally and written using Outlook Express.

Maintain confidentiality of information given.

Maximize room reservation sales by cross training and being knowledgeable

in hotel related areas.

PATAL EXPRESS, Moreno Valley, California. Dec. 2004- Aug. 2006

Provide transportation service to and from Indian Bingo & Casino venues.

RECEPTIONIST/OFFICE ASSISTANT

Greet and build a positive rapport with regular and new customers.

Answer and route calls using a multi-line switch board.

Make seat reservations for passengers; prepare special requests as needed.

Upkeep vehicle maintenance logs and notify/schedule new maintenance.

Manage three driver calendars.

Prepare daily mileage and expense spreadsheets using Excel.

General office duties: copying, faxing, sorting mail, upkeep of common

areas and additional projects as needed.

Prepare and process outgoing correspondence.

Report directly to the Owner.

EDUCATION

MT. SAN JACINTO COMMUNITY COLLEGE, San Jacinto, California. 07/2008 -

Present

A.A. in Business Administration.

HEMET HIGH SCHOOL, Hemet, California. 08/2002-07/2006

TRAINING/CERTIFICATES

CAREERTRACK, Ontario, California. 01/28/2008

Outstanding Receptionist Course

TOP GRAD AWARD, Hemet, California. 11/2006

Hilton Reservation Customer Service Training Course - Recognized as top of

the training class.

Contact this candidate