Service Insurance

Patricia Rosenquist

***** ***** ******

Murrieta, CA 92595

951-***-**** (cell)

Email: *************@*****.***

OBJECTIVE: To work in a challenging, well-paced office environment.

SKILLS:

Accurately transcribe at 35 WPM.

Proficient on Microsoft Word and Excel

Adapt quickly to software programs and applications.

Precise and thorough, maintaining accuracy and quality in work performance.

Work effectively independently or as part of a team effort.

Effectively organize and coordinate daily projects.

Identify and consistently meet deadlines.

PROFESSIONAL EXPERIENCE

A&C PERFORMANCE-Temecula, CA (2009)

Receptionist: Responsibilities include- answering incoming phone calls,

making sure they are connected to the correct personnel or take messages.

Filing, appointment setting, ordering parts, enter correct order

information into computer.

TBF ENTERPRISES-Temecula, CA (2008-2009)

Responsibilities include: Filing, stamping incoming statement and

schedules, making sure warranty claims were paid.

DCH HONDA OF TEMECULA - Temecula, CA (2007-2008)

Cashier-Receptionist: Responsibilities included handling and exchanging of

monies, cash, checks, and credit cards. Closing service repair orders to

correct accounts. Balancing at the end of each shift. Receptionist

responsibilities, Answering phones in a professional and proper manner,

making sure incoming calls are directly connected to the correct personnel

.

RANCHO FORD LINCOLN MERCURY - Temecula, CA (2006)

Body Shop Receptionist: Job responsibilities answering incoming phone

calls, making sure they are connected to the correct personnel or take

messages. Making appointments, Assisting clients with their paper work.

send and receive faxes, calling insurance companies, calling clients for

correct information about their vehicle

SHOOK BUILDING SYSTEMS INC. - Mira Loma, CA (2005 - 2006)

Receptionist-Insurance: Job responsibilities included answering incoming

phone calls, properly connecting to correct personnel, or take messages,

and if not available voice mail. Greeting guest, making sure conference

room was in proper order for meetings, opening and sorting mail, sending

and distributing faxes, assisting project managers by sending plans via Fed-

X or UPS, to individual sub-contractors. Also assisted insurance

department by posting sub-contractor insurance in American Contractor.

BMW OF RIVERSIDE - Riverside, CA (2003 - 2005)

Customer Relations Representative: In charge of making all service

department follow up calls to ensure quality service and make certain

customers are in fact satisfied with their vehicle. Duties also included

handling of clients' due bills, such as options for Lo-jack, custom

wheels, detail, perm-a-plate (protection coating), floor mats,Sirius

radio, compact disc changes, etc.

VOLVO OF ORANGE COUNTY - Santa Ana, CA (1999-2003)

Customer Relations Representative: Within the duration of my employment,

there were many growth opportunities. My duties included, but were not

limited to the following: taking charge of all follow-up phone calls for

the service department, which included sending out thank you letters and

surveys; set up service appointments in ADP computer system; personally

pick up and return clients; sales secretary responsible for due diligence

ensuring new car owners were properly handled and inquiring as to their

experience with the Volvo of Orange County; input inventory for new cars in

Advent System including key control; dealt with dealer trades, pick up and

delivery; cashier for service and parts departments, handling clients'

paperwork and money transactions; handled close-out paperwork in ADP

computer system ensuring that client was taken care of; responsible for

loan cars making sure cars were completely ready for clients; receptionist

duties which included handling of incoming calls ensuring calls were

received in the correct department.

QUALITY TOYOTA -Corona, CA (1997-1998)

Cashier: Responsibilities included handling service and parts tickets;

money transactions; ensuring clients were aware of work completed on their

vehicles; close out service tickets in Reynolds & Reynolds computer

systems; making sure cash drawer was balanced properly.

LAKESHORE RESTAURANT - Lake Elsinore, CA (1987-1997)

Waitress: Responsibilities included taking customer orders for food and

beverage; ensuring proper handling of orders; always having fun, going the

extra mile to complete customer satisfaction; cashiering handling money

transactions; when necessary, helped out in kitchen.

* References available upon request.

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