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Customer Service High School

Oxon Hill, Maryland, 20745, United States
March 18, 2011

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Josephine L. Shifflette

**** ********** **.***

Oxon Hill, MD 20745

Tel: 240- *** - ****

Career Objective:

To be part of an organization where my experience and skills as a Front Desk Receptionist /

Customer Service Assistant can be used and nurtured to pursue greater educational and work



Crossland High School June 2009

Camp Springs, MD 20748

High School Diploma (4.0 GPA)

Awards Honor:

• Honor Roll all four quarters

• Most Successful and many certificates of Appreciation


• Excellent communications both verbally and written with good

interpersonal skills.

• Very enthusiastic and optimistic.

• Maintains a customer service demeanor at all times.

• Very good at the closing of deals.

• Knowledge of usage of Windows, Microsoft Word, Google, and Adobe


• Ability to conduct research on the internet.

Work Experience:

Hyde Out Shoes and Clothing Store Oxon Hill, MD 20745

August 2008 - October 2009

• Responsible for the entire sale from prospecting to closing.

• Understands the customer requirements and needs.

• Maintains constantly customer service, and product knowledge.

• Excellent interpersonal skills.

• Skilled at learning new concepts quickly, working well under pressure,

and communicating ideas clearly and effectively.

• Helped with training new employees.

• Open/Close /Managed/Stocked/ and Inventory.

• Front Cashier / sales person.

• Answers and directs incoming phone calls.

• Greets visitors and guests.

Planet Fitness District Heights, MD 20747

September 2010 - December 2010

Front Desk/Customer Service

• Answer phones, greet guests, and check voicemails/return calls.

• Sign up members, tour guests, complete paper work, and scan/process documents.

• Maintain knowledge and organization of front desk area, bathrooms, and gym areas.

Knowledge of Internet Explorer, Microsoft Word,and Excel allows me to pull online


. To be edit and processed in the database files.

• Copiers/Printers experience, excellent record keeping; and maintain stored documents.

• Great worker, self starter plus efficient team player, very dependable and motivated who

take pride in perfection while manages my time wisely.

Portfolio and references provided upon request.

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