Customer Service Human Resources

Norma Haddad

**** ******** ******** - **** *

Dunwoody, Georgia 30338

Cell Phone # 763-***-****

Objective

Highly motivated, dependable, self starter and dedicated employee,

seeking a position in Administrative Support where my computer

proficiency and organizational skills can be fully utilized.

Experience

1- City of Saint Paul / Minnesota - 1996 to 2010

A. Human Resources - Administration / Apr 08 to Dec 10

- Maintain the Director schedule, update Communications with HR

Directors in

Twin Cities Metropolitan area

- Balance HR budget against expenses and employees wages and raises

- Maintain City website: Post, update/remove Internal and external

Communications

- Communicate to City employees the updates on training, seminars, and

announcements

- Coordinate City Recognition events: Years of service, Karl Neid

Award for dedicated employee and good citizenship

- Handled HR accounts payable, purchases and petty cash

- Handled reimbursement of tuitions for employees' college courses

- Purchased Retirement plaques and City's memorabilia items

- Ordered supplies, maintenance requests, surplus, inventory, phones

malfunctions

- Preparation of material for Arbitration/Civil service hearings,

training/ seminars throughout the City and compiling evaluations

Accomplishments:

- Coordinated with the contractor and IS the relocation of HR

offices, equipment

- Organized public forums for selection of new Police Chief

- Member of City's annual picnic organizing committee

- Coordinated Charitable Campaign for the City

B. Human Resources - Employment & Diversity /Oct 04 to Apr 2008

- Prepared job bulletins and posted on City website

- Processed electronic and paper job Applications

- Prepared Exams/tests material, reserved testing rooms and equipment

- Processed exams paperwork up to creation of eligible list and exam

record

- Conducted background checks and employment verification

- Handled daily contact from Internal and External customers

- Provided support to HR Consultants

Accomplishments:

- Supported HR in all Firefighters' large scale hiring initiatives

C. St Paul Police / Sept 96 to Oct 04

Records Unit

- Provided customer service to citizens and police officers who needed

incidents and arrests reports.

- Documented and distributed court Notices to Police Officers

- Data entries and other admin duties such Records purging, scanning,

microfilming

- Usage of the CAD /911 calls systems (Computer Aided Dispatch)

Gun Permits Processing

- Processed Officers and Citizens applications

- Performed criminal background checks with local and out of state police

and counties

- Forwarded verification requests of criminal history and active warrants

to Bureau of Criminal Apprehension.

- Prepared arrest dispositions for dispatch to BCA and FBI

- Handled inquiries for disputes and denials

Accomplishments:

Eliminated Backlog and consistently maintained the turn around time

guidelines of 7 business days.

Radio shop

- Processed accounts payable for vendors services and supplies

- Ordered parts and supplies

- Maintenance of Police Officers Radios, cellular phones and Pagers

2- SARADAR BANK - BEIRUT- LEBANON - 1979 to 1984

Supervisor Foreign Wires Services

EDUCATION

Pigier Technical College. Beirut-Lebanon - 1974 to 1976

Associate degree in advanced office administrative functions

TRAINING: 1996 To 2010

Admin Support Academy

Admin Assistants Conferences

Administrative Development seminars

Administrative Professional seminars

Customer service training

Microsoft office word, Excel, Power Point, Access - All levels

Contact this candidate