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Customer Service Sales

North Royalton, Ohio, 44133, United States
March 19, 2011

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Heather Grassi

***** ******** ***** #***

North Royalton, OH 44133

(440) ***-****

Objective: To work as a preschool teacher and use my past experience and

knowledge on a daily basis or to obtain a management

position at a preschool facility.

Work Experience: Nanny

Dominic and Sarah Mihalik, North Royalton, Ohio

March 2009- present

. Provide child care to an infant and preschooler

. Assist with teaching and educational experiences

. Efficient with good communication and multi-tasking

. Provide daily activities and routines for both


It's My Party For Kids, LLC- owner

Event Party Planning for Northeast Ohio.

June 2009- present

. Create theme based birthday parties for children

. Implement activities and crafts pertaining to party


. Set up and clean up of full event

Private Nanny

John & Theresa Wrabel, Seven Hills, Ohio

June 2008 - 2009

. Provide child care for four children ranging in age

from 18 months to 9 years old

. Plan daily activities and assist with homework

. Certified in Child/Infant CPR & First Aid

Student Teacher

St. James Day Care Center, Lakewood, Ohio

January 2008 - May 2008

. Plan, implement and evaluate Developmentally Appropriate

Practices in the classroom

. Create daily lesson plans for science, math, literacy,

music and art

. Provide project and experiences that abide by the Ohio

Early Learning Content Standard

Customer Service Representative

Codonics, Middleburg Heights, Ohio

March 2007 - December 2007

. Manage West Coast territory with seven Sales

Representatives for a medical imager manufacturer

. Process quotes, purchase orders, and service requests

. Liaison between the Sales Representatives and customers

to ensure accurate documentation and shipping process

. Prepare marketing and trade show material

Education: Cuyahoga Community College

Associates of Arts Degree, May 2008

Cumulative GPA: 3.0

Computer Skills: Microsoft Word & Excel

Microsoft Outlook

Internet Explorer

45 WPM

Acquired Skills: Multi-tasking

Detail oriented

Written & verbal communication

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