Customer Service High School

Education

California State Northridge, University 08/2005 - 05/2010

B.A. in Journalism and a Minor in Central American Studies

Los Angeles Senior High School 07/2001 - 06/2005

Obtained High School Diploma

Experience

Brave New Foundation- Intern with Cuentame 07/2010 - 12/2010

. As an intern with the Cuentame program I focused on social media,

film and other outlets, in order to raise awareness about

contemporary Latino issues throughout the US.

. By running their blog called CuentameCentral.com, I did my part by

posting jobs that were available, posting news that involved the

Latino community; by using Wordpress, I made sure the all the posts

were current and everything on the site was up to date.

. I contacted fellow bloggers by phone and email to get them to write

for the Cuentame Central blog; I also reached out to fellow

bloggers to post Cuentame's content on their own sites.

. I assisted in different projects such as research for different

campaigns that the organization ran and putting together media

kits.

Daily Sundial- Staff Photographer 2009/2010

. Photographed and wrote articles about events, news, and sports as

assigned; photos were published in the daily paper and on

http://sundial.csun.edu/; put together short clips and posted them

on YouTube (http://www.youtube.com/watch?v=NpDP9DTgWvE).

. Covered news or events as they happened,

. Edited, captioned photos, and made slide shows out of photos

Stein Mart- Cashier/ Customer Service 06/2006 - 05/2010

. As a cashier, I processed cash and credit transactions

. Handled customer's questions and complaints in a respectful and timely

manner; answered phones and directed them to the appropriate departments;

made calls when necessary

. Worked as needed in every department of the store such as receiving,

ladies, men's, and gifts.

. Held the position of Editor-in- chief for the in store newsletter. I took

the photos, wrote some of the articles, and organized all the articles

into a clear and readable format.

John Burroughs Middle School- Student Aid 03/2004- 05/2005

. Answered Phones and directed them to the proper offices and faculty

. Filed different paper work for the main office

. Made mass copies for campus events, memos, put individual memos in

correct mailbox.

. Directed the traffic of students, parents, and faculty that came

through the front office.

Skills

. Mac/PC platform proficient including Microsoft Office Suite 2007

and 2010, Vista, Mac OS X

. Photoshop (Adobe Photoshop CS4, Photoshop Elements 9, Photoshop

Lightroom 3, photoshop.com)

. Social Media Networking (Tumblr, WordPress, Facebook, Flickr,

Weebly, Photobucket)

Volunteer Work

Aprendamos After School Program- Volunteer 09/2009 - 01/2010

. Supervised elementary school students in the after school program

as they played or worked

. Helped first and second grade students with their in class work on

different campuses

. Assisted in organizing engaging educational activities

. Documented the program's events when I was around turned it into a

mini documentary and a book

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